Customer Relationship Executive

4 days ago


New Rajendra Nagar Raipur Chhattisgarh, India Alpha Realty Full time

We are seeking a dynamic and customer-focused **Customer Relationship Executive** to join our real estate team. The primary responsibility of this role is to guide prospective buyers through their property buying journey, answer inbound enquiries, nurture leads, and ensure a seamless customer experience.

Key Responsibilities
- Handle all incoming calls and respond promptly to customer enquiries regarding property listings and real estate offerings.
- Guide and educate clients about suitable property options, assisting them in making informed decisions.
- Build and maintain healthy, long-term relationships with customers by providing regular support and proactive communication.
- Update customer information, enquiries, and follow-ups in the CRM system accurately and regularly.
- Coordinate with sales and site visit teams to help schedule appointments and property tours for interested clients.
- Address customer concerns and resolve issues, ensuring a high level of satisfaction and trust.
- Maintain comprehensive records of all customer interactions and keep track of lead progress.
- Achieve targets related to client engagement, lead nurturing, and customer satisfaction.

Qualifications & Skills
- Graduation in any discipline; experience in real estate, customer service, or sales preferred.
- Excellent communication skills (verbal and written) with a customer-centric mindset.
- Strong interpersonal and organizational skills.
- Ability to handle multiple enquiries and work in a fast-paced environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Ability to commute/relocate:

- New Rajendra Nagar, Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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