Associate: Customer Service

2 days ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints or escalate issues to the appropriate department when necessary.
- **Problem Solving**:

- Identify customer needs and offer tailored solutions to enhance their experience.
- Troubleshoot issues related to products, services, or accounts effectively.
- Follow up on unresolved issues to ensure timely closure.
- **Order and Account Management**:

- Assist customers with order placement, tracking, cancellations, or refunds.
- Update and maintain customer account information accurately.
- Process customer requests such as account adjustments or service changes.
- **Feedback and Improvement**:

- Gather customer feedback and share insights with management for product or service improvement.
- Participate in training and development programs to stay updated on products and processes.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, complaints, and resolutions.
- Prepare and submit reports on customer service activities and trends.
- **Compliance and Quality Assurance**:

- Ensure compliance with company policies and guidelines during interactions.
- Strive to meet or exceed established service metrics (response time, resolution time, customer satisfaction).

**Skills and Qualifications**:

- **Educational Background**: High school diploma or equivalent; a bachelor’s degree is preferred.
- **Experience**:

- 1-3 years of experience in customer service or a related field is an advantage.
- **Technical Skills**:

- Proficiency in CRM tools, ticketing systems, and MS Office Suite.
- Ability to quickly learn and use company-specific software or systems.
- **Soft Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Empathy, patience, and a customer-first attitude.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

  • Customer Service Associate

    5 days ago

    Nashik, Maharashtra, India Artfills online Learing Private Limited Full time

    **Customer Support Associate - Roles & Responsibilities** As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:  **Voice Support (Calling)** - Handle inbound and outbound calls to address customer queries, feedback, and support...

  • Customer Service Associate

    5 days ago

    Gangapur, Nashik, Maharashtra, India Yoova Foodstuff Pvt Ltd Full time

    **Responsibilities for Customer Service Associate** - Maintain an updated knowledge of the organization's products, services, and customer service policies. - Document customer interactions when necessary, compiling documents and forwarding information to interested parties. - Explain simply and clearly in response to customer questions and check for...

  • Customer Service Assistant

    2 days ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Customer Service

    1 week ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Process: TMB-PSPLUS - Customer Service - Inbound Voice Process Job description Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Good English...

  • Customer Service Associate

    4 days ago

    Navi Mumbai, Maharashtra, India Zama Organics Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **GREETINGS OF THE DAY!!!! (Contact HR kushal - 733 983 3455 )** Congratulations, We are shortlisting your profile for the role of **Customer Service Associate || International Voice Process.** **Criteria**:Any undergraduate/graduate fresher can apply **Job Role**:Customer Service Associate || International Voice Process **Responsibilities**: - Provide...

  • CSA (Customer Service Associate)

    3 days ago

    Kurla, Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,76,000 per year

    Hiring for Customer ServiceLocation- Bandra Kurla ComplexShift Day shift 8 hours shiftCustomer service experience requiredSalary upto- 23kJob Types: Full-time, PermanentPay: ₹18, ₹23,000.00 per monthBenefits:Provident FundLanguage:English and Hindi (Preferred)Work Location: In person

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time

    **Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time

    **Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...

  • Customer Service Associate

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**Hiring Customer Service Associate**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles and Responsibilities**: - A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. - Managing incoming calls and customer service inquiries. - Providing information...