Associate: Customer Service

2 days ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints or escalate issues to the appropriate department when necessary.
- **Problem Solving**:

- Identify customer needs and offer tailored solutions to enhance their experience.
- Troubleshoot issues related to products, services, or accounts effectively.
- Follow up on unresolved issues to ensure timely closure.
- **Order and Account Management**:

- Assist customers with order placement, tracking, cancellations, or refunds.
- Update and maintain customer account information accurately.
- Process customer requests such as account adjustments or service changes.
- **Feedback and Improvement**:

- Gather customer feedback and share insights with management for product or service improvement.
- Participate in training and development programs to stay updated on products and processes.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, complaints, and resolutions.
- Prepare and submit reports on customer service activities and trends.
- **Compliance and Quality Assurance**:

- Ensure compliance with company policies and guidelines during interactions.
- Strive to meet or exceed established service metrics (response time, resolution time, customer satisfaction).

**Skills and Qualifications**:

- **Educational Background**: High school diploma or equivalent; a bachelor’s degree is preferred.
- **Experience**:

- 1-3 years of experience in customer service or a related field is an advantage.
- **Technical Skills**:

- Proficiency in CRM tools, ticketing systems, and MS Office Suite.
- Ability to quickly learn and use company-specific software or systems.
- **Soft Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Empathy, patience, and a customer-first attitude.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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