Customer Service Associate

1 hour ago

Nashik, Maharashtra, India Artfills online Learing Private Limited Full time ₹ 2,40,000 per year

Customer Support Associate – Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

*Voice Support (Calling)*

* Handle inbound and outbound calls to address customer queries, feedback, and support requests.

* Provide accurate information about courses, schedules, and platform usage.

* Ensure timely follow-ups and resolution of open issues.

*Chat Process*

* Manage live chat interactions with users across the website and app.

* Assist customers with instant query resolution and guide them through the learning platform.

* Maintain courteous and prompt communication at all times.

*Email Process*

* Respond to customer emails with clarity and professionalism.

* Resolve technical, academic, or administrative concerns through detailed written support.

* Escalate unresolved issues to the relevant teams when necessary.

*Customer-Facing Testing & Feedback Collection*

* Participate in testing new platform features from a user perspective.

* Provide structured feedback based on customer experience to the product and tech teams.

* Identify common customer pain points and report them for improvement.

*Reporting & Documentation*

* Maintain logs of all interactions across channels.

* Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.

* Contribute to FAQs and help documents based on recurring queries.

Qualifications:

  • Fresher can apply
  • Job Location Nashik .
  • Strong verbal and written communication in English
  • Ability to build and maintain relationships with clients.
  • Strong organisational and time management skills.
  • Ability to work independently and as part of a team

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

  • Part Time Associate

    1 week ago

    Nashik, Maharashtra, India Datamatics Global Service Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionDatamatics Global Service Limited is a consumer services company headquartered in Mumbai, Maharashtra, India. With a strong presence in the market, the company is known for delivering high-quality services to a diverse range of clients. Located in the heart of the city, Datamatics provides innovative and cost-effective solutions for a...

  • Customer Support Associate

    1 week ago

    Nashik, Maharashtra, India Artfills Online Learning Pvt . Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Customer Support Associate – Roles & ResponsibilitiesAs a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:*Voice Support (Calling)** Handle inbound and outbound calls to address customer queries, feedback, and support requests.*...

  • House Keeping Guest Service Associate

    2 weeks ago

    Nashik, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a highly skilled and experienced House Keeping Guest Service Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch service to our guests.Roles and ResponsibilityManage and maintain high standards of cleanliness and hygiene in guest rooms and...

  • Guest Service Associate

    4 days ago

    Nashik, Maharashtra, India 8e03980e-a4cc-4409-99f5-96bca8a009dc Full time ₹ 7,000 - ₹ 12,000 per year

    We're Hiring:- Front Office Trainee/Associate | Viveda Wellness Resort, NashikRole: Front Office Trainee/AssociateLocation: Viveda Wellness Resort, NashikExperience: Fresher Or Experience Type: Trainee/FulltimeJoin our serene and luxurious wellness retreat to gain hands-on experience in hospitality. We're looking for a well-spoken, enthusiastic trainee to...

  • Customer Technical Service

    12 hours ago

    Nashik, Maharashtra, India Svytel Communication Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    About Aiwati Solutions Pvt LtdAiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.Role OverviewWe are looking for a Customer Technical Service & Analytics Executive to...

  • Sales Associate

    2 days ago

    Nashik, Maharashtra, India Nasiklub Hotel Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Title : Sales AssociateDepartment : Sales & MarketingReports To : Sales ManagerJob Type : Full-TimeLocation : Dwarka, NashikJob Summary : As a Hotel Sales Associate, you will be an integral part of our sales and marketing team, responsible for promoting the hotel's accommodations, services, and event spaces to potential clients and guests. Your primary...

  • Business Development Associate

    2 days ago

    Nashik, Maharashtra, India d8f9e14a-352b-44c4-a50f-00e6c86d29f1 Full time ₹ 60,000 - ₹ 4,80,000 per year

    Job Title: Business Development Associate (Experienced – 2 Years in Sales)Job Type:Full-Time, OnsiteLocation:Third Shade Media Service, Near MIDC Ambad, NashikCompensation:Month 1 (Training):₹15,000 (Business Development Trainee)- Target:₹60,000 revenuePost Training:₹4 LPA Fixed- Monthly Target:4× Monthly SalaryJoining:Immediate Joiner...

  • Customer Service Officer

    2 weeks ago

    Nashik, Maharashtra, India HN Multiverrse PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Handle customer calls & messages for orders and support.Share retail product details, offers & guidance.Manage follow-ups and customer feedback.Maintain daily records & reports.How to apply? Kindly share the job application on WhatsApp Job Types: Full-time, Permanent, FresherPay: ₹10, ₹20,000.00 per monthWork Location: In person

  • Customer Service Specialist

    6 days ago

    Nashik, Maharashtra, India WRS Energy Solutions LLP Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionWRS Energy Solutions LLP is a leading provider of clean-tech solutions catering to industrial, commercial, and residential clients. With over 50 MW of solar and storage projects across 3 states in India and Africa, WRS has established a strong presence in the renewable energy sector. The company operates with a network of 4 franchisees and...

  • Sales Associate

    2 weeks ago

    Nashik, Maharashtra, India Technoking Consultancies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Sales Associate. The position is located in Nashik, with some work-from-home flexibility. The Sales Associate will be responsible for identifying potential clients, maintaining and growing client relationships, meeting sales targets, preparing and...