Customer Engagement Associate
3 days ago
Role Overview This role is based out of Kuhoo Office - Nashik. Being a member of the Business team, you will play a critical role in designing customer experience and creating leads for the business and proactively supporting the strategic alliance manager in building more business
What will you do?
Interact with customers through Calls (Voice Process), Inbound / Outbound Calls.
Resolving Customers Enquiry, Requests, Complaints resolutions through email conversations,
Focus on quality of work and documentation of the action is a must.
Maintains customer records by updating account information in the database OR Drive.
Understand the customer's query and identify the customer's needs and give the best resolution to the customer on call.
- Recommend potential solutions to customers by analyzing customer needs and interacting with the internal support team without long delays.
Other Requirements
Must - have - Excellent communication skills in English and Hindi is a must
Should - have - Listening Comprehension - Good typing knowledge
Nice - to - have - Be a team player and maintain team spirit, positive energy at work
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