Customer Support

1 week ago

Egmore Chennai Tamil Nadu, India Liveserve technologies Pvt Ltd., Full time

Job Description (JD) for a **Customer Support / Executive Assistant (EA)** position, based in Chennai and supporting clients across Australia:
Job Title: Customer Support / Executive Assistant (EA)

Location: Chennai (Work location),

Reporting To: Administration Manager, Chennai

Employment Type: Full-Time

**Job Summary**:
Key Responsibilities
- Serve as the primary point of contact for Australian clients, managing queries, requests, and communications with professionalism and clarity.
- Assist with scheduling, calendar management, and coordination of meetings across time zones.
- Prepare and review correspondence, reports, and presentations with attention to detail and clarity.
- Liaise between internal teams and Australian clients to facilitate smooth project delivery and address client needs promptly.
- Maintain accurate records of client interactions, feedback, and follow-up actions.
- Support senior management with administrative tasks and confidential assignments as required.
- Demonstrate cultural sensitivity and adapt communication style to suit Australian business etiquette.

**Requirements**:

- Bachelor’s degree in any discipline.
- 3 to 5 years of experience in customer support, executive assistance, or client management, preferably with international clients.
- Excellent English proficiency-both written and verbal-with a neutral or Australian-accented communication style.
- Proven ability to handle client interactions with professionalism, empathy, and efficiency.
- Strong organizational and multitasking skills, with attention to detail.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and digital communication tools.
- Ability to work flexible hours to accommodate Australian business timings.
- Experience in the construction, technology, or modular building sector is an advantage.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunity to work with international clients and projects.
- Professional development and training opportunities.
- Collaborative and supportive team environment.

Schedule:

- Day shift
- Morning shift

Work Location: In person

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