
Front Office Executive
2 weeks ago
**Job Title**: _Front Office Executive_
**Responsibilities**:
∙To receive and log calls/complaints/requests from residents and customers.
∙To ensure logging in all the complaints in the helpdesk software.
∙To assign the queries / complaints to technical and soft services team immediately for resolution.
∙To track and close the complaints in coordination with respective stakeholders.
∙To ensure consistent and timely responses to customers within defined TAT.
∙To escalate unresolved complaints and queries to concerned authority for closure.
∙To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
∙To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
∙To deal politely with all the stakeholders to understand their concerns, queries, grievances.
∙To notify the facility manager / site team for any emergency situations.
∙To advise guest and resident on safety and emergency procedures.
∙To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
∙To ensure adherence to company and client policies and SOPs.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Powai, Mumbai, Maharashtra (required)
Ability to Relocate:
- Powai, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9820094673
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