Customer Support Executive

13 hours ago

Mumbai Maharashtra, India Boost Tech Full time

**Job Title**: Executive - Call Centre

**Department**: Call Centre
**Location**: Lower Parel, Mumbai

**Job Purpose**:
The Executive - Call Centre will be responsible for handling inbound and outbound calls, addressing customer queries from across India, and supporting the team with data management and enrolment activities. The role requires excellent communication, customer service, and sales skills, with a focus on achieving conversion and enrolment targets.

**Key Responsibilities**:

- Handle **PAN India customer queries** efficiently and professionally.
- Manage **inbound and outbound calls** as per business requirements.
- Support the team with **data entry and CRM updates**.
- Provide **accurate class schedules and batch details** to customers.
- Make **outbound calls to potential leads** to convert inquiries into enrolments.
- Deliver **engaging and personalized sales pitches** aligned with customer needs.
- **Follow up** with warm leads and past inquiries to maximize conversions.
- **Meet and exceed** weekly/monthly enrolment and conversion targets.
- Maintain **accurate lead records** in the CRM system, including follow-up actions and outcomes.
- Share **regular reports and feedback** on lead quality, conversion trends, and customer insights with management.

**Required Skills & Competencies**:

- Excellent **English communication skills** (written and verbal).
- Ability to **converse confidently in Hindi** when required.
- Strong **computer proficiency** with familiarity in **CRM tools and MS Excel** (VLOOKUP, MIS reporting, etc.).
- Strong **sales orientation**, persuasion, and negotiation skills.
- Professional **telephone etiquette** and soft skills.
- Experience in a **call centre or customer service environment** preferred.
- Ability to **work under pressure** in a target-driven setup.
- Willingness to **work overtime** when required (compensated with time off or remuneration).

**Experience**:
3 - 7 years

**Notice Period**:
Immediate joiners preferred

Pay: ₹30,000.00 - ₹32,000.00 per month

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC will be?
- What's your Notice Period or Availability to join?

**Experience**:

- Executive-Call Centre: 3 years (required)

Work Location: In person

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