Customer Support Representative

1 week ago

Koramangala Bengaluru Karnataka, India THC - The HR Company Full time

Position : Customer Support - Ticketing
Experience : 6 month - 2 years
Salary : 20,000 - 22,000 + Incentives
Location: Koramangala, Bangalore

*Work from Office *
*F2F Interview*

**Responsibilities & Duties**
- Handle Tickets of the customers via ticketing dashboard in a fast-paced environment.
- Quickly identifying and understanding customers' requirements and action accordingly.
- Performs work in accordance with standardized policies and procedures.
- Provide exceptional service to customers, excelling in empathy and ownership.
- Establish correct expectations, enforce relief and resolve through effective communication.
- Contribute to Quick and Effective problem solving.
- Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required.
- Ability to accurately, and efficiently document customer interactions within our Software(CRM)
- Consistently meet role-specific Key Performance Indicators (KPIs)
- Coordinating with internal stakeholders and providing resolution to customer
- Ability to handle escalations and diffuse crisis situations
- Should be able to interact with customer and internal stakeholders confidently
- Think out of the box and spearhead initiatives for improving customer experience
- Solution oriented approach and instant decision-making capability.
- Self-motivated with a results-driven approach to meet the set targets.
- Customer focused, Service recovery-oriented approach, Ownership and multitasking.

**Requirement**
- Good Knowledge and understanding of product and process.
- Excellent communication skills - verbal and written.
- Typing Speed of 26 to 30 WPM is mandatory
- Ability to handle pressure and equalize peak work.
- Ability to work in a team environment with minimum supervision.
- Good stakeholder management skills
- Should be Patient, Presentable and Polite.
- Proficiency in English, Kannada and Hindi is mandatory, added advantage for any other language know.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- customer query handling: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Kannada (preferred)

**Location**:

- Koramangala, Bengaluru, Karnataka (preferred)

Work Location: In person

**Speak with the employer**

+91 8197748049

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