Grievance Department

**Job Title**: Grievance Officer (Construction & Real Estate) **Location**: Aundh, Pune **Department**: Customer Service **Reports To**: MD **Job Purpose**: To handle and resolve customer grievances efficiently and professionally, ensuring high levels of customer satisfaction and compliance with company standards in the real estate and construction...

Location - Mumbai Designation - Executive Experience - 1-2 years Qualification - PGDM / graduate - Processing Queries / Investor Grievances (IG) received at NSDL against DPs, Issuers and RTAs. - Ensuring Turnaround Time (TAT) for attending IGs. - Monitoring redressal status of IGs and regular follows ups /reminder letters to DP/Issuer/RTA. - Analysis of...

About Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...

About SnapmintSnapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers, yet...

About the Department:Service recovery is a customer grievance handling unit. The touch points are IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations.The interventions are manual in nature as the team is responsible for doing root cause analysis of the grievances and process recovery for the...

**Real Time support & Escalation Monitoring** - Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. - Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. - Prepare & present dashboard for NHOD on various queries raised...

Job Description:We're hiring for the following position. Kindly find details.Site AdministrationLocations: Kalyan and Andheri. Qualifications: Any Graduate (Full time is must) Job responsibilities are as below:Liaising with government officials, Mining Department, Police Department, Labor Department, EC Dept., PCB Department to ensure smooth...

**Job Title: Operation**s **Executive** - **Experience: 1-2 years**_ - **Preferable from a service based company and have client handling experience!**_ - **On-site job(Andheri West)**_ **Responsibilities**: - To ensure Program / Session implementation at the Customer’s end. - Create, document and share review related Reports, implementation trackers,...

CX Team: Head Executive Customer Relations **Department** **Customer Experience** **_Location _** - Mumbai **_Grade _** - M8 **Job Role**: - The incumbent is expected to lead the Executive Customer Relations desk - handling escalations to Board of directors & Senior management. - S/he will be accountable for providing end-2-end resolution to the...

A telesales representative, also known as a telemarketer or call center representative, is responsible for generating sales and donations over the phone. Their responsibilities include: Making contact: Reaching out to potential and existing customers through cold calls Presenting products: Using scripts to introduce products and services, and demonstrating...