Operations Executive

5 days ago

Mumbai Maharashtra, India Ghost Research Solutions Full time

**Job Title: Operation**s **Executive**
- **Experience: 1-2 years**_
- **Preferable from a service based company and have client handling experience**_
- **On-site job(Andheri West)**_

**Responsibilities**:

- To ensure Program / Session implementation at the Customer’s end.
- Create, document and share review related Reports, implementation trackers, DAR etc with the clients / lead trainer.
- Grievance Management and resolution within Timelines.
- Lead Generation thru effective Service deliverables to meet review standards
- Be alert to identify and close Cross selling / Upselling opportunities.
- Event Management experience (to plan and execute customer meets)
- Devise other revenue generating avenues for future growth.
- Interaction with all internal departments and customers to design, negotiate, and drive closures.

**Requirements**:

- Appointment fixing to conduct review.
- Robust Pre-review preparation.
- Conducting the reviews, recording and minuting the reviews discussions.
- Sharing the minutes with the client and the internal stake-holders.
- Filing of the reviews.
- Tracking progress of actionable with the client-Implementation Tracker sheets / Audit Book)
- Filling his review minutes in the file.
- Attending weekly / monthly meetings & sessions. Pre-meet and Pre-session preparation Be prepared with PPT for department weekly / monthly meets.
- Use Escalation Matrix to resolve complex grievance.
- Identifying the need while conducting review.
- Upselling / Cross selling our products as per need.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹350,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Documentation review: 1 year (required)
- client handling: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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