Agm - Service Provisioning Pf

2 days ago

Ahmedabad, India Vodafone Idea Full time

Job Req ID: 36822- Location: Ahmedabad, IN- Function: Other- About:
**Role**

Service Provisioning Process Factory - Team Member

**Job Level/ Designation
M2

**Function / Department**

Customer Service - Corporate

**Location**

Ahmedabad

**Job Purpose**
- Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters
- Highlight issues to circles/Factory Lead for timely response & solutions.
- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams

**Key Result Areas/Accountabilities**
- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory
- Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions
- On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation
- Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution
- Identify process deviations / gaps basis customer VOC and SRD feedback analysis
- MIS to all stakeholders

**Core Competencies, Knowledge, Experience**
- Understanding or work experience of customer life cycle, Regulatory norms & compliance
- Inter Personal & problem solving skills
- Analytical Skills
- Exposure & understanding of business IT system & provisioning platforms.
- MS office package

**Must have technical / professional qualifications**
- Graduate with a minimum 7-10 years of experience in service provisioning roles

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