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4 days ago

Ahmedabad Gujarat, India Vodafone Idea Full time

Job Req ID: 43737- Location: Ahmedabad, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. **Role** Dedupe Process Factory - Team Member **Job Level/ Designation M2 **Function / Department** Customer Service - Corporate **Location** Ahmedabad **Job Purpose** - Managing dedupe end to end activities for respective clusters and churning of non eligible base - Highlight issues to circles/Factory Lead for timely response & solutions. - Responsible for physical verification for bulk accounts as per regulatory guidelines. **Key Result Areas/Accountabilities** - Responsible for set of circles to carry out end to end de-dupe activities on a monthly basis - Identify eligible base for churn (by excluding COCP, Demo & Test No’s.) using the available tools - Eyeballing of final dedupe clusters - Disconnection of > 9 individual dedupe clusters - Cascade MIS to Corporate & Circle stakeholders - Continuously evaluate 7,8,9 dedupe clusters and churn ZU subs for making room to facilitate new gross adds in same cluster - Governance of physical verification process for bulk accounts as per regulatory guidelines. List of eligible accounts to be shared with circle teams for confirmation on compliance **Core Competencies, Knowledge, Experience** - Understanding and work experience of customer life cycle, Regulatory norms & compliance - Inter Personal & problem solving skills - Analytical Skills - Exposure & understanding of business IT system & provisioning platforms. - MS office package **Must have technical / professional qualifications** - Graduate with a minimum 6-8 years of experience in service provisioning and Dedupe roles. **Vodafone Idea Limited** (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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