Agm-postpaid Process

4 days ago

Ahmedabad, India Vodafone Idea Full time

Job Req ID: 40248- Location: Ahmedabad, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**1. Job Purpose
- Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters
- Highlight issues to circles/Factory Lead for timely response & solutions.
- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams

**2. Key Accountabilities / Key Result Areas
- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory etc
- Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions
- On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation
- Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution
- Identify process deviations / gaps basis customer VOC and SRD feedback analysis
- MIS to all stakeholders

**3. Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)**
- Understanding or work experience of customer life cycle, Regulatory norms & compliance
- Inter Personal & problem solving skills
- Analytical Skills
- Exposure & understanding of business IT system & provisioning platforms.
- MS office package

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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