Customer Service Supervisor

2 weeks ago

Mumbai, India TATA SIA Airlines Limited Full time

**Job Overview**:
To manage the administrative operation & preparation & presentation of monthly information of Hub Operations tothe management.

**Key Responsibilities**:
Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & HeadGS, Hub Ops
Tracking of employee attendance and maintaining a records as per labour law and preparation of payrollinputs as per company standards
IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managersand other relevant stake holders
Office upkeep in coordination with the other stake holders
Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioningand flow for any ad hoc requirement at stations
Compiling the various reports according to station requirements
Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit
Looking after the various issues at the Airports and dealing with the agencies that are involved with theIssues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate
Responsible for all the invoice processing, follow up with airport and vendors for any documents required byfinance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head ofGS, Hubs update the vendor for the queries related to payment and tax
Understanding of GHA contracts/agreements and follow-ups for any discrepancies
Contingency Handling Preparedness

**Skills & Attributes**:
Self-starter and should be able to do multi-tasking
Should possess organizational & time management skills
Excellent written and oral communication skills
Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

**Work Experience**:
Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:
Graduate from a recognized university

**Location**:
Delhi

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19.

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