Customer Service Associate

8 hours ago

Mumbai, India Wehire Talent Solutions Full time

Job Description Description We are seeking a motivated and customer-oriented Customer Service Associate to join our team in India. The ideal candidate will have 1-3 years of experience in a customer service role and possess excellent communication skills. You will be responsible for assisting customers with their inquiries, resolving complaints, and providing information about our products and services. Responsibilities - Assist customers with inquiries via phone, email, and chat. - Resolve customer complaints and provide appropriate solutions in a timely manner. - Maintain customer records and update account information as necessary. - Provide product and service information to customers. - Collaborate with team members to improve customer service processes. - Escalate complex issues to the appropriate department or supervisor. Skills and Qualifications - 1-3 years of experience in customer service or a related field. - Strong verbal and written communication skills in English and local languages. - Proficiency in using customer service software and CRM tools. - Ability to handle difficult situations and provide effective solutions. - Strong attention to detail and ability to multitask. - Basic understanding of customer service principles and practices. Spotlight - Office cab/shuttle, Joining bonus

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