Feedback Operations @ 99acres

**About Info Edge**

These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behaviour and continuously optimise and improve our systems.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Driven by innovation, an experienced and talented leadership team and a strong entrepreneurial orientation, we pride ourselves on having a culture that promotes meritocracy. Our numerous milestones can largely be credited to an incredibly smart team working in an environment that encourages creativity and going the extra mile to develop products that people love to use and add value to our clients.

**About Info Edge**

Info Edge?s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

**Title**:Deputy Manager
- Customer Support

**Required Educational Qualification**:Any Graduate

**Desired Experience**:2-5 Years

In this role, you will be responsible for managing all activities for various product lines activities include portfolio management including partnering with the product managers for execution and reporting. You will manage multiple strategic cross-functional initiatives that include, but are not limited to, the following lifecycle activities: product requirements, training content, go-to-market activities, and client communication.

Additional tasks include providing regular status reporting, supporting the change management process, assist with planning, and other responsibilities as assigned.

This position will be interacting directly with product managers, technology, marketing, sales, and customer service & operation teams.

**Role and Responsibilities**
- Maintains a positive and professional conduct always portraying the company in a positive light
- Demonstrates excellent time-management skills and the ability to work independently with no or very little supervision
- Effectively communicate resolutions to relevant teams.
- Take a proactive approach in identifying potential issues and report them with comprehensive data findings
- Liaise with other departments such as Product managers, tech leads, finance, ERP support, sales and customer Service as required to resolve reported issues and questions
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance

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**Skills Required**:

- MSQL and Excel Knowledge
- Communicate effectively with cross functional teams
- Very Strong analytical & problem solving skills
- Excellent communication and listening skills, ability to convey complex ideas effectively and efficiently
- Should have extreme attention to detail and no-compromise attitude towards quality

**Why Join Us**:
**Skills Required**:
MySQL, Excel, feedback support, Escalation Management

**Location**

Noida

**Job Title