Senior Manager

6 days ago

Noida Uttar Pradesh, India Info Edge Full time

About Info Edge Info Edge is the parent company of established brands like naukri com 99acres com shiksha com jeevansathi com and many others At Info Edge our mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU 99acres com 99acres is a gateway to one of the fastest-growing property markets of the world for buying renting and selling of all types of properties in India With over 9 million visitors visiting the website every month looking for real estate solutions 99acres com has over 10 lakh residential and commercial property listings and over 1 5 lakh new projects Role Overview Will be responsible for taking care of the customer service validation team voice ensuring high customer experience This role involves developing customer service policies processes managing a team sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience Key Responsibilities Team Management Hire train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures set up or improve lead generation and validation systems and FAQs Design workflows escalation protocols and service standards establish feedback collection systems surveys NPS CSAT Ensure productivity workforce management and roaster planning within the assigned team to minimise unattended queries Analyse customer feedback and call connects to identify areas for improvement and deliver insights to executives Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Department Owner Assistance Skills Required Customer Service Customer Success Manager Client Relationship Management Team Handling Role Key Responsibilities Team Management Hire train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures set up or improve lead generation and validation systems and FAQs Design workflows escalation protocols and service standards establish feedback collection systems surveys NPS CSAT Ensure productivity workforce management and roaster planning within the assigned team to minimise unattended queries Analyse customer feedback and call connects to identify areas for improvement and deliver insights to executives Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Years Of Exp 7 to 12 Years Education Qualification Graduate Designation Senior Manager

  • Senior Project Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Pearson Full time

    Job Category Enterprise At Pearson we are dedicated to ensuring every learner is supported by capable and qualified educators We are seeking a talented Senior Project Manager to support our business The Senior Project Manager is responsible for all aspects of managing projects such as assessment development and delivery software development information...

  • Senior Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Job Title Senior Manager - ETL Developer Location Noida Department CX Transformation Reports To AVP Analytics Type Full-Time Job Summary We are seeking a seasoned Senior Manager - ETL Developer to lead a team of ETL developers and data engineers in designing building and optimizing robust data integration pipelines This role requires deep technical expertise...

  • Senior Procurement Manager

    1 week ago

    uttar pradesh, India Coforge Full time

    Job Title: Senior ManagerSkills: Procurement, Purchase Order, Public Sector, Experience: 10+ yearsLocation: Greater NoidaWe at Coforge are hiring Senior Procurement Manager with the following skillset:Key Responsibilities:Establish good relationship with various OEMs for Sell-through business.Assist in negotiating commercials and T & Cs with OEM/vendors to...

  • Account Manager

    4 weeks ago

    Noida, Uttar Pradesh, India REA Group Full time

    Account Manager Senior Account Manager Full Time TEAM Broker Acquisition LOCATION Noida https maps google com maps q Noida zoom 14 size 512x512 maptype roadmap sensor false EXPERIENCE 3-5 POSTED 8 months ago What does this role hold for you Accountable for the entire process of lead management sales and...

  • Senior Procurement Manager

    6 days ago

    uttar pradesh, India Coforge Full time

    Job Title: Senior Manager Skills : Procurement, Purchase Order, Public Sector, Experience: 10+ years Location: Greater Noida We at Coforge are hiring Senior Procurement Manager with the following skillset: Key Responsibilities: Establish good relationship with various OEMs for Sell-through business. Assist in negotiating commercials and T & Cs with...

  • Senior Process Manager

    4 days ago

    uttar pradesh, India Oil & Gas Company Full time

    Job Description: Senior Process Manager – Oil & Gas EPC ProjectsPosition Title: Senior Process Manager - Oil & Gas EPC ProjectsLocation: Noida, IndiaReports To: Vice PresidentSalary Range: ₹25 – 30 LPAExperience: 10+ YearsRole OverviewThe Senior Process Manager will lead the design, engineering of process vessels/skids for EPC projects and skid...

  • Sap Fico-senior Consultant/manager

    4 weeks ago

    Noida, Uttar Pradesh, India Talent Worx Full time

    We are seeking a skilled and experienced SAP FICO Consultant with HANA experience to join our team The ideal candidate will have a strong functional background in SAP Financial Accounting and Controlling combined with hands-on exposure to S 4HANA Finance innovations and data modeling capabilities Requirements Senior SAP FICO HANA Consultant Senior...

  • Senior Product Manager

    1 week ago

    uttar pradesh, India SiteRecon Full time

    Job descriptionJob Title: Senior Product ManagerLocation: Hybrid (3 days in Office) – HQ in Noida - Sec 132, Delhi NCRCompany: SiteRecon.aiJob Type: Full-TimeAbout SiteReconSiteRecon is transforming the outdoor services industry through cutting-edge AI and geospatial technology. Our platform automates property intelligence for landscaping, snow removal,...

  • Senior Manager Product Development

    3 weeks ago

    Noida, Uttar Pradesh, India Info Edge Full time

    About Infoedge We are Info Edge a pioneer in the Indian internet ecosystem You may have heard about us when you are looking for a job Naukri iimjobs hirist DoSelect Ambition Box Job Hai BigShyft Zwayam a house 99acres a life partner Jeevansathi or while you were studying Shiksha We run all these in house We also invest actively and you might recognize us if...

  • Senior Product Manager

    6 days ago

    uttar pradesh, India SiteRecon Full time

    Job description Job Title: Senior Product Manager Location: Hybrid (3 days in Office) – HQ in Noida - Sec 132, Delhi NCR Company: SiteRecon.ai Job Type: Full-Time About SiteRecon SiteRecon is transforming the outdoor services industry through cutting-edge AI and geospatial technology. Our platform automates property intelligence for landscaping, snow...