Senior Manager – Operations

3 weeks ago

Noida Uttar Pradesh, India Bharat Business Innovations Full time

Job Title Senior Manager Operations Strategy Company Leading Astrology-Tech Platform India Full-time Job Location Noida Role Overview Were seeking a results-driven operations and strategy leader to scale the backend engine of a high-growth spiritual wellness marketplace This role requires you to align operations with business strategy lead partner and customer workflows and drive innovation across cross-functional teams You ll be the anchor connecting strategy systems and execution Key Responsibilities 1 Operational Excellence Workflow Design Streamline and manage daily operations across customer support partner onboarding and issue resolution Define SOPs build playbooks and implement quality controls to ensure consistent service delivery Identify process gaps and implement automation and analytics tools to boost efficiency 2 Strategy Development Execution Translate business goals into actionable operational plans Use data insights to inform decisions prioritize initiatives and track operational KPIs Align quarterly execution with leadership vision budget constraints and team bandwidth 3 Partner Vendor Ecosystem Management Manage relationships with a large network of service partners astrologers advisors consultants Build and improve onboarding journeys training systems and feedback mechanisms Create escalation paths and performance matrices to ensure partner accountability 4 Cross-Functional Leadership Collaborate with Product Marketing Tech and Customer Experience teams to execute new launches and improve platform stability Own cross-functional initiatives like CRM rollout chatbot workflows and ticketing automation Act as a strategic bridge between operations and senior management 5 Risk Compliance Oversight Ensure processes meet internal quality benchmarks and external compliance standards Build dashboards and alerts to proactively detect delays errors or drop-offs Implement contingency plans for high-urgency operational disruptions Qualifications Experience 58 years in Operations Strategy or Business Excellence roles in high-growth B2C tech or services companies Education Bachelors in Business Operations MBA preferred Tools Skills Proficiency in Google Sheets Excel CRM and dashboards e g Zoho Salesforce Power BI Strong analytical acumen and decision-making under pressure People-first leadership with the ability to inspire and scale teams What You Bring Youre a builder you love turning ambiguity into structure Youre a systems thinker process-driven but adaptable Youre a people enabler empowering vendors customers and teams to succeed Youre a strategist with execution muscle ready to roll up sleeves and ship outcomes Why This Role Matters This is not just an ops roleits about building the core delivery engine of a platform that empowers spiritual transformation for millions You ll directly influence platform efficiency customer satisfaction partner success and organizational scalability As the business expands across languages regions and verticals you will be instrumental in designing the backbone of sustainable scalable operations

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