Customer Support Executive

6 days ago

Meerut Uttar Pradesh, India Stag Global Private Limited Full time

**Location**:Meerut

**Job Type**: Full-Time
**Company**: STAG GLOBAL

**About Us**:
STAG GLOBAL is a leading Sports Company dedicated to providing exceptional products to our customers. We pride ourselves on delivering a seamless shopping experience and are looking for passionate individuals to join our Customer Support team.

**Job Summary**:
As a Customer Support Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction and foster loyalty through outstanding service.

**Key Responsibilities**:

- Assist customers with order tracking, returns, refunds, and exchanges.
- Provide detailed product information and support for website navigation.
- Resolve customer complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments (e.g., shipping, inventory) to resolve issues.
- Support the media team by conducting follow-up calls to ensure customer satisfaction.
- Attend to queries received via social media, providing timely and accurate responses.
- Compile and organize data as needed for reports and analyses.
- Stay updated on product knowledge, promotions, and company policies.
- Identify trends in customer inquiries and provide feedback to management.
- Contribute to the development of customer support processes and materials.

**Qualifications**:

- High school diploma or equivalent; additional education is a plus.
- A graduate degree in any relevant field.
- Previous experience in customer service, preferably in an eCommerce environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a passion for helping customers.

**What We Offer**:

- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: Up to ₹14,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected Start Date: 28/10/2024

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