Customer Support Executive

3 days ago

Modipuram Meerut Uttar Pradesh, India Zytal Info Pvt. Ltd. Full time

**Job Overview**:
**Location**: [customer support executive]

**Job Type**: Full time (2pm to 11pm)Evening shift
**Department**: Customer Service
**Reports to**: Customer Support Manager

**Job Summary**:
**Key Responsibilities**:

- Identify customer needs and help customers use specific features or resolve product-related issues.
- Update internal databases with information about customer interactions, feedback, and technical issues.
- Monitor customer complaints and resolve them efficiently to ensure customer satisfaction.
- Escalate complex issues to the appropriate departments or team leaders.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with cross-functional teams (sales, tech support, logistics) to deliver the best solutions.
- Keep up to date with product knowledge and company policies.

**Requirements**:

- Bachelor’s degree in any field (preferred in Business, Communication, or related areas).
- 1-3 years of experience in a customer support or client-facing role.
- Excellent verbal and written communication skills.
- Proficiency in using support tools (e.g., Zendesk, Freshdesk, CRM systems).
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and patient, especially with difficult customers.
- Flexibility to work in shifts, if required.

**Nice to Have**:

- Multilingual skills.
- Experience in [industry-specific] support (e.g., e-commerce, SaaS, telecom).
- Familiarity with ticketing systems or live chat platforms.

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work options

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Work Location: In person

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