Whatsapp Chat Support

1 week ago

Mumbai Maharashtra, India AFTERSHOCK Full time

Position: Whatsapp chat support

Location: Santacruz

Experience: 2-3 years

**Summary**:
The WhatsApp Chat Support Specialist is responsible for providing timely and accurate assistance to customers through WhatsApp messaging. This role involves addressing inquiries, resolving issues, and delivering exceptional customer service to enhance the overall customer experience.

**Key Responsibilities**:

- **Customer Assistance**:

- Respond promptly to customer inquiries received via WhatsApp messaging.
- Provide personalized assistance and support to address customer questions, concerns, and requests.
- Guide customers through product features, usage instructions, and troubleshooting steps.
- **Issue Resolution**:

- Identify and troubleshoot customer issues and complaints effectively.
- Resolve customer problems in a timely manner, escalating complex issues to appropriate teams when necessary.
- Follow up with customers to ensure satisfactory resolution and feedback.
- **Product Knowledge**:

- Develop a deep understanding of company products, services, and policies.
- Stay updated on product changes, updates, and promotions to provide accurate information to customers.
- Educate customers on product features, benefits, and value propositions.
- **Communication and Engagement**:

- Engage customers in meaningful conversations to build rapport and trust.
- Maintain a professional and courteous demeanor in all customer interactions.
- Demonstrate active listening skills and empathy to understand and address customer needs effectively.
- **Documentation and Reporting**:

- Document customer interactions, inquiries, and resolutions accurately and comprehensively.
- Generate reports summarizing chat support activities, including volume, response times, and customer satisfaction metrics.
- Provide insights and feedback based on customer interactions to improve support processes and procedures.
- **Quality Assurance**:

- Adhere to quality standards and guidelines in all chat interactions.
- Conduct self-assessments and peer reviews to ensure consistency and accuracy in responses.
- Participate in training and development activities to enhance chat support skills and knowledge.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- whatsapp marketing: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9321050540

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