Customer Chat Support

6 days ago

Mumbai, India Gratitude Inc. Full time

**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We are urgently hiring for **Customer Chat Support. **This is for our partner BPO company located in **Mumbai, India.**

**Job Title: Non-Voice (Customer Chat Support) Night Shift**
**Salary: 20K - 34K**
**Work Onsite: Mumbai, India**

We are looking for enthusiastic individuals to join our team as non-voice (Chat Process) executives. As a non-voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

**Responsibilities**:

- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Stay up-to-date with product knowledge and process changes
- Ensure adherence to company policies and guidelines

**Requirements**:

- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply**Qualifications**:

- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
- Ability to adapt and learn quickly

Further details will be discussed once invited for interview.

**To apply, please proceed to this link below and you MUST provide the answers on the pre-screening questions and upload your resume**:
**Our recruitment team will reach out to you once shortlisted.**

**APPLY NOW**

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you ready to work onsite with our partner BPO Company in Mumbai, Firstsource Solutions Limited?
- WhatsApp Number
- REQUIRED: Please proceed to this link below to apply:
**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Health insurance

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