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_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients._**_ _**_Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- Order Management_**:
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- The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization. _
- We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously. _

**_Responsibilities_**

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- _Lead a team working in Sales support area and own a smooth operation._

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- _Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA_

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- _Own customer / third party relationship and governance to drive surprise free operation and revenue maximization._

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- _Resolve process issues by co-ordination internally (with partners) and externally with relevant parties._

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- _Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning._

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- _Perform following activities as part of individual contributor role;_

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- a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP_

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- b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries_

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- d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements _
- _Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms _
- _Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections_

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- _Follow-up on pending items with Logistics / Supply chain team for order delivery status_

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- _Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers) _
- **_ _**_Archival of the right set of documents for audit and compliance purposes_

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- _Updating ERP regarding Customer Master details, order details, supplies, pricing, etc._

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- **_ _**_Capturing information from logistics partners and advising customers regarding availability and deliveries_

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- _Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc._

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- _Checking and solving potential issues between client purchase orders (PO) and system information;_

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- _Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient_

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- _Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery_

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- **_Daily supervising the assigned orders and exceptions validations_**

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- _Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc. _

**_Qualifications we seek in you_**:**_ _**

**_ Minimum qualifications_**

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- _Graduate_

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**_SAP ERP experience_**

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**_Preferred qualifications_**

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- **_Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients._**

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Job_**_Assistant Manager_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 26, 2024, 2:58:47 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_