Mt-om

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- In this role you will be responsible for adjust and authorize claim settlements and fees within designated individual authority limits. Provide a prompt and responsive service to clients and brokers and work closely with, whilst monitoring the performance of, external service providers and raise any issue which may occur to ensure data is accurate._
- Responsibilities_
- _Pharma Industry experience is preferred._
- _Hands-on experience in managing daily operation of Claims & Deductions Management and knowledge of its upstream and downstream_
- _Knowledge of foreign language (Spanish/French/German etc.) would be an added advantage_
- _Capacity planning, scheduling the workload and right prioritization to reduce cycle time and to increase productive utilization of man hours_
- _Project planning and implementation in areas of cost reduction and improving efficiency_
- _Managing the day-to-day operations of new business initiatives & customer service_
- _Ensures the selection, orientation, development, and retention of a sufficient number of qualified staff to carry out the responsibilities_
- _Managing and mentoring people Responsible for maintaining the SLAs & metrics of databases of the teams Stack ranking analysed every quarter to evaluate performance_
- _Identify training needs through people interactions, evaluations, review and issue analysis across the teams and ensuring trainings are conducted at regular intervals_
- _Managing Team functions viz planning, recruitment, selection & performance management (including performance / quality evaluation) for all employees in the team_
- _Leading, mentoring & monitoring team members to ensure efficiency in product knowledge, process operations & meeting of individual & group targets_
- _Used the Lean Six Sigma/ BPMS/Six Sigma approach to streamline the Quality Process_
- _Ensuring that teams adhere to the quality tools & procedures [FMEA, Quality Checklist and RCA]_
- _Address questions from auditors such as ISO, FDA, Division, and Corporate_
- _Ensures optimization of operations through focused, continuous improvement_
- _Developed and shared the MIS reports for the work done by Genpact and setup the ‘Monthly Governance’ meeting with the stakeholders_
- _Business Continuity Plans in case of emergency to ensure work is not affected Ensures all SOP's and policies are functionally accurate, and all associates are thoroughly trained and 100% compliant_
- _Responsible for following Good Documentation Practices (GDP) as outlined in SOP_
- Qualifications we seek in you_
- Minimum qualifications_
- _Bachelor’s Degree or equivalent formal education qualification_
- Preferred qualifications_
- _Relevant related experience_
- _Completion / progress towards recognized Industry qualification e.g. ACII_

**_
Job_**_Domain Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 26, 2025, 4:23:10 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_