Mt-om

3 days ago

Noida Uttar Pradesh, India Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Order Management_

**_ _**
- Responsibilities_
- _Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy)._
- _Experience in Order Management process and should have knowledge of its upstream and downstream._
- _End to end knowledge of OTC and it’s relation with Order Management._
- _Knowledge of different type of Orders request._
- _Ability to identify important factors associated with Orders._
- _Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution._
- _Identify and resolve Customer/Client Queries and build strategy to drive desired goal._
- _Provide RCA’s and Controls for any miss in the defined process._
- _Identify issues attributing to account delinquency and discuss them with management._
- _Ability to think strategically and take appropriate decisions._
- _Ability to build customer relationship and drive confidence._
- _Should have good communication skills (Verbal & Written)._
- _Should possess strong problem solving, critical and analytical decision-making skills._
- _Experience in preparing Standard Operating Procedures._
- _Ability to work independently and adapt to a fast-changing environment._
- _Should be able to work on strict timelines._
- _Proficiency in Microsoft Office including MS Excel, MS Word._
- _Must have attention to detail with an eye for accuracy._
- _Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency._

**_ _**
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduate_
- _SAP ERP experience_
- Preferred qualifications_
- _Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients._

**_ _**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 8, 2025, 12:23:53 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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