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Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization._
- We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously._
- Roles & Responsibilities_
- 1. Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA_
- 2. Own customer / third party relationship and governance to drive surprise free operation and revenue maximization._
- 3. Resolve process issues by co-ordination internally (with partners) and externally with relevant parties._
- 4. Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning._
- 5. Perform following activities as part of individual contributor role;_
- a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP_
- b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries_
- d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements_
- e. Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms_
- f. Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections_
- g. Follow-up on pending items with Logistics / Supply chain team for order delivery status_
- h. Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)_
- i. Archival of the right set of documents for audit and compliance purposes_
- j. Updating ERP regarding Customer Master details, order details, supplies, pricing, etc._
- k. Capturing information from logistics partners and advising customers regarding availability and deliveries_
- l. Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc._
- m. Checking and solving potential issues between client purchase orders (PO) and system information;_
- n. Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient_
- o. Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery_
- p. Daily supervising the assigned orders and exceptions validations_
- q. Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc._
- Qualifications_
- Minimum qualifications_
- _Graduate_
- _SAP ERP experience_
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Process Developer