Pd-om

2 days ago

Noida Uttar Pradesh, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

- Order Management**

**Responsibilities**

**Identify** and resolve Customer/Client Queries and build strategy to drive desired goal**

**Provide RCA’s and Controls for any miss in the defined process.**

**Identify** issues attributing to account delinquency and discuss them with management**

**End to end knowledge of OTC and**it’s** relation with Order Management**

**Ability to think strategically and take**appropriate decisions**

**Ability to build customer**relationship** and drive confidence.**

**Ability to**identify**important factors** associated with Orders.**

**Ability to communicate technical problems to the**appropriate IT** staff for system functionality issues and resolution.**

**Qualifications** we**seek** in you**

**Minimum qualifications**

**Any**Graduate**

**Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy).**

**Experience in Order Management process and should have knowledge of its upstream and downstream.**

**Knowledge of different type of Orders request.**

**Should have**good communication** skills**

**Preferred qualifications**

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 17, 2025, 8:17:03 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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