Guest Relations Executive

**Position - Guest Relations Executive**

**About the Company**:
Ukiyo Stays is an online travel company with a team of travel experts specializing in the vacation rental industry. We are experts at curating/handpicking the most suitable and beautiful holiday homes and providing you with a myriad of experiences to remember. With 10,000+ satisfied guests, we aim to create vacations beyond excellence and provide our guests with a seamless booking experience. We have a handpicked collection of over 1,000 villas across Goa, Alibaug, Lonavala, Karjat, Mahabaleshwar, Mussoorie, Bali, Phuket, and more. Whe are also known for catering to various in-house experiences and fulfilling all your vacation needs. At Ukiyo Stays, we offer the perfect blend of quality, affordability, professional hospitality, and care.
- Type: Work from office
- Employment Type: Full Time
- Location: Mumbai
- Working Days: Monday-Saturday (Alternate Saturdays Off)
- Timing: 10:00 am - 6:30 pm

**Responsibilities**:
1.Answer inbound calls and handle all web-generated, direct, and other written inquiries from potential customers regarding new bookings.

2.Carry out the sales process to attract new clients, maintain fruitful relationships, and address their needs.

3.Ensure availability to answer any questions or resolve any problems that guests may have, aiming to do whatever is necessary to ensure that guests have the best possible vacation.

4.Cater to the needs of clients for entertainment, dining, and other engagements as appropriate to provide an exceptional guest experience and assist with the organisation of on-site events.

5. Make reservations at local establishments upon guest request.

6.Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.

7.Act as a liaison between guests and necessary departments including kitchen, housekeeping, etc.

8.Provide information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.

9. Acquire tickets to special events or make reservations for clients at various venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

10.Plan and schedule special events, parties, or meetings.

11.Fulfill requests such as arranging adventure experiences and coordinating special moments for guests and develop and maintain service relationships to fulfill the needs of patrons, customers, guests, or employees.

12. Create and maintain data related to payments received and other relevant information.

13. Perform other related duties as assigned.

14.Be available to guests at all times to ensure their comfort and satisfaction.

15.Maintain files and sheets for HNI clientele as well as repeat clients.

16.Track all expenses and liabilities, perform accurate data entry for various records and provide end-to-end daily reports to the reporting manager.

**Qualifications**:
1. Highly refined verbal communication skills.

2. Basic knowledge of local attractions and destinations.

3. 1+ years of previous customer service experience.

4. Positive phone demeanor and superior written and verbal communication skills.

5. Must have a service-oriented mindset and be capable of making every guest feel valued.

6. Knowledge of basic office equipment, including printers, scanners, copiers, etc.

7. Strong organizational skills and attention to detail.

8. Proficient in Microsoft Office Suite (Word, Outlook, Excel) or related software.

9. Possess a positive attitude and be willing to work as part of a team.

10. Willing to work irregular shifts and weekends.

11. Excellent problem-solving and critical thinking skills.

12. Must remain flexible and patient under pressure.

Pay: ₹6,000.00 - ₹8,000.00 per month

Schedule:

- Fixed shift
- Morning shift

Application Question(s):

- Do you have your own Laptop?
- Current CTC
- Expected CTC

**Experience**:

- total work: 1 year (preferred)

Work Location: In person