Chat Process Executive

10 hours ago


Pitampura Delhi Delhi, India Underpin Services Full time

**Job Title**: Chat Process Executive/ Manager

**Location**: West Enclave, Pitampura

**Job Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- Review and assess live and recorded chat interactions to ensure high standards of service and compliance with company policies.- Evaluate chat agents’ performance based on pre-defined quality metrics, such as response time, accuracy, tone, and adherence to scripts.- Provide detailed feedback to chat agents, highlighting strengths and areas needing improvement.- Track and report quality metrics, offering actionable insights to optimise performance.- Assist in training sessions and quality workshops to foster continuous improvement among the support team.
- Respond to ad hoc requests for chat evaluations and quality assessments as needed.

**Requirements**:

- Proven experience in a quality assurance or customer support role, ideally in a chat or digital support environment.- Strong analytical skills with the ability to identify trends and areas for improvement.- Excellent written and verbal communication skills.- Proficiency in quality assessment tools and chat platforms.- High attention to detail, with the ability to work both independently and collaboratively.- Familiarity with customer service best practices and performance metrics.
- Bachelor’s degree in a related field is preferred.

**Additional Information**:



  • Delhi, India vizva consultancy pvt Ltd Full time

    **Chat Process Executive** **No of opening : 2** **JD** - Need to do the process over chat. - Communicate with customer in real time and resolve the issues for any services. - Client support handling. - Maintain accurate customer records. **Skills**: - Good typing speed over computer 25 to 30 WPM[Word per minute] - Basic knowledge of MS Office[Word,...


  • Delhi, India vizva consultancy pvt Ltd Full time

    **Chat Process Executive** **No of opening : 60** **JD** - Need to do the process over chat. - Communicate with customer in real time and resolve the issues for any services. - Client support handling. - Maintain accurate customer records. **Skills**: - Good typing speed over computer 25 to 30 WPM[Word per minute] - Basic knowledge of MS Office[Word,...

  • Chat Process

    1 week ago


    Delhi University, Delhi, Delhi, India Air Weftgrip Full time

    This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. **We require at least one year experience in online chat support**. This is **work...

  • Chat Process

    4 days ago


    Delhi, India Talent Futures services Full time

    Hiring for Chat process (blended) - Location Mohan estate - Experience 6 months to 2 years in bpo - Fresher with excellent communication - Typing speed 25+ - Excellent communication skills - Face to face interview - Qualification any graduate - Any undergraduate with 6 months of exp in chat process - WhatsApp 8130861446 **Job Types**: Full-time, Regular /...

  • Sales Executive

    7 days ago


    Delhi, India SOCIAL EMERGER Full time

    We're searching for an enthusiastic Sales Executive to join us. You'll be vital in boosting our company's growth through chat-based service sales. We want someone skilled in sales planning, negotiation, and creativity to engage potential customers effectively. If you're driven, customer-focused, and thrive in fast-paced settings, we'd love to hear from...

  • Sales Executive

    1 week ago


    Delhi, India Social Emerger Web Solutions Full time

    Are you a dynamic and motivated individual with a passion for sales? We are currently seeking a Sales Executive to join our team and play a pivotal role in driving our company's growth through chat-based service sales. If you possess a natural talent for sales planning, exceptional negotiation abilities, and a knack for creative engagement, we want to hear...


  • Delhi, Delhi, India Nilo P Consultant Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Email & Chat Process (Fresher)We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Executives for Non-Voice Email Chat Process. As a Customer Care Executive, you will be responsible for providing excellent customer service to both domestic and international clients via email and chat.Responsibilities:Responding to...

  • Chat Process

    2 weeks ago


    Delhi, Delhi, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Roles and ResponsibilityHandle customer inquiries and resolve issues through chat support.Provide timely and professional responses to customer queries and concerns.Utilize problem-solving skills to address complex customer issues.Collaborate with internal teams to enhance customer experience.Maintain accurate records of customer interactions and...

  • Sales Executive

    4 days ago


    Delhi, India Social Emerger Web Solutions Full time

    **Responsibilities**: Engage with potential customers through chat platforms, understanding their needs and offering suitable services to meet those needs. Build and maintain strong relationships with customers by providing excellent customer service and addressing their inquiries or concerns promptly and professionally. Conduct persuasive sales...

  • CSA-(Chat Process)

    7 days ago


    Delhi, Delhi, India VisionaryHire Full time ₹ 3,00,000 - ₹ 3,72,000 per year

    Chat Support Associate – Chat ProcessLocation: GurugramSalary: ₹25,000 – ₹31,000 CTC/monthOpenings: 25 | Shift: Rotational | Both-side Cab FacilityQualification: Graduate/Undergraduate | Joining: ImmediateJob Description:We are hiring experienced professionals for the Vivint Chat Process. The role involves handling international customer chats,...