Chat Process Executive

2 days ago


Pitampura Delhi Delhi, India Underpin Services Full time

**Job Title**: Chat Process Executive/ Manager

**Location**: West Enclave, Pitampura

**Job Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- Review and assess live and recorded chat interactions to ensure high standards of service and compliance with company policies.- Evaluate chat agents’ performance based on pre-defined quality metrics, such as response time, accuracy, tone, and adherence to scripts.- Provide detailed feedback to chat agents, highlighting strengths and areas needing improvement.- Track and report quality metrics, offering actionable insights to optimise performance.- Assist in training sessions and quality workshops to foster continuous improvement among the support team.
- Respond to ad hoc requests for chat evaluations and quality assessments as needed.

**Requirements**:

- Proven experience in a quality assurance or customer support role, ideally in a chat or digital support environment.- Strong analytical skills with the ability to identify trends and areas for improvement.- Excellent written and verbal communication skills.- Proficiency in quality assessment tools and chat platforms.- High attention to detail, with the ability to work both independently and collaboratively.- Familiarity with customer service best practices and performance metrics.
- Bachelor’s degree in a related field is preferred.

**Additional Information**:



  • Delhi, India LET'S CHAT 24X7 Full time

    Job Description **Job Type**: full-time - 5 days a week (Mon to Fri) Work Shift: Night Shifts (8 Hours - 8:30 P.M.ISTto 4:30 A.M.IST) Let's Chat 24x7 IT Services Pvt Ltd is a business Services Company based in India, which is the back office for Lets Chat 24x7 Ltd based in Edmonton Canada. We offer remote staffing solutions to various industry verticals...


  • Delhi, India vizva consultancy pvt Ltd Full time

    **Chat Process Executive** **No of opening : 2** **JD** - Need to do the process over chat. - Communicate with customer in real time and resolve the issues for any services. - Client support handling. - Maintain accurate customer records. **Skills**: - Good typing speed over computer 25 to 30 WPM[Word per minute] - Basic knowledge of MS Office[Word,...


  • Delhi, India vizva consultancy pvt Ltd Full time

    **Chat Process Executive** **No of opening : 60** **JD** - Need to do the process over chat. - Communicate with customer in real time and resolve the issues for any services. - Client support handling. - Maintain accurate customer records. **Skills**: - Good typing speed over computer 25 to 30 WPM[Word per minute] - Basic knowledge of MS Office[Word,...

  • Chat Process

    2 weeks ago


    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time ₹ 2,64,000 per year

    Job Title: Chat Process Executive – WhatsApp (AB Cart)Location: Saket, DelhiExperience: 0–2 yearsEmployment Type: Full-timeJob Summary:We are looking for motivated and customer-focused professionals to handle WhatsApp chat process for AB Cart. The role involves engaging with customers, answering queries, assisting in order placement, resolving issues,...

  • Chat Process

    1 week ago


    Delhi University, Delhi, Delhi, India Air Weftgrip Full time

    This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. **We require at least one year experience in online chat support**. This is **work...

  • Sales Executive

    1 week ago


    Delhi, India SOCIAL EMERGER Full time

    We're searching for an enthusiastic Sales Executive to join us. You'll be vital in boosting our company's growth through chat-based service sales. We want someone skilled in sales planning, negotiation, and creativity to engage potential customers effectively. If you're driven, customer-focused, and thrive in fast-paced settings, we'd love to hear from...

  • Sales Executive

    1 week ago


    Delhi, India Social Emerger Web Solutions Full time

    Are you a dynamic and motivated individual with a passion for sales? We are currently seeking a Sales Executive to join our team and play a pivotal role in driving our company's growth through chat-based service sales. If you possess a natural talent for sales planning, exceptional negotiation abilities, and a knack for creative engagement, we want to hear...


  • Delhi, NCR, India Healthunbox Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for enthusiastic and customer-focused Chat Process Executives to join our remote team. The ideal candidate should have prior experience in chat support / non-voice process, excellent written communication skills, and a proactive approach to resolving customer queries.Key ResponsibilitiesManage customer interactions efficiently via chat,...

  • Chat Process

    11 hours ago


    Delhi, Delhi, India Talent Futures services Full time

    *Hiring for Chat process* *Excellent English with good typing speed* *Location Mohan estate delhi* *Experienced - 6 months in chat process* *80% chat 20% outbound calling* *Shift timings - 9am to 10pm - any 9 hours* *Salary bracket - up to 35k in hand* *Incentives - 15k ( Performance based )* *Typing test in final round - 25 to 30 WPM* *Good...

  • Female Sales Executive

    10 hours ago


    Delhi, India The Loom Full time

    We are looking for a qualified Female Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. **Responsibilities**: - Resolving customer complaints & queries brought to your attention under a specific timeline through...