Email & Chat Process ( Fresher )
2 days ago
We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Executives for Non-Voice Email Chat Process. As a Customer Care Executive, you will be responsible for providing excellent customer service to both domestic and international clients via email and chat.
Responsibilities:- Responding to customer queries via email and chat in a timely and professional manner
- Managing and resolving customer complaints
- Providing product and service information to customers
- Identifying and escalating priority issues to the appropriate team member
- Building sustainable relationships and trust with customers through open and interactive communication
- Excellent written communication skills in English
- Ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving skills and ability to think on your feet
- Flexible to work in rotational shifts, weekends and holidays
- 12th pass or above
- Prior experience in customer service or call center is a plus
- Freshers are also welcome to apply
Join our team today and gain valuable experience in the customer service industry
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