
L2 - Global IT Help Desk Support
2 weeks ago
In your journey at EXO Edge, you will be:
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
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