L2 - Global IT Help Desk Support

2 weeks ago


Mohali, India LDM Global Full time

In your journey at EXO Edge, you will be:
Primarily focused on:

- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training

Fulfilling the below roles and responsibilities:

- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.

Bringing in the below education and experience:

- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience

Technically sound in:

- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.

Job Location:

- Mohali


  • Help Desk Technician

    2 weeks ago


    Mohali, Punjab, India Mind map IT Solutions Full time

    **Responsibilities** - tell customers approximately IT products and services - stroll customers step-through-step thru the problem-fixing manner - help with troubleshooting hardware and software - observe up with clients to make sure first-rate provider **Skills and qualifications** - notable trouble-fixing and analytical capabilities - complete know-how of...


  • Mohali, Punjab, India Gadget Lab Global Full time

    Gadget Lab Global is a leading provider of cutting-edge electronic gadgets, tech accessories, and repair services. We're looking for a dynamic and presentable **Front Desk Executive** to be the face of our Mohali office. **Key Responsibilities**: - Greet and welcome visitors, clients, and vendors in a professional and friendly manner. - Answer, screen, and...

  • IT Support Navigator

    2 weeks ago


    Mohali, Punjab, India Mind map IT Solutions Full time

    A committed IT support navigator is sought to guide patients through complexities, guiding diverse facets of the healthcare system. The staff will address all patient queries, address any complaints made, and inform them about payment options and insurance coverage, coaching them about their rights as well. Guaranteeing patients receive the best obtainable...


  • Mohali, India Global Quality Assurance Full time

    Need a qualified sassistant for front desk excecutive who maintain all data of receptionist **Job Types**: Full-time, Fresher **Salary**: ₹8,725.06 - ₹13,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mohali, Punjab:...


  • Mohali, India RS GLOBAL IMMIGRATION Full time

    GREETS CLIENTS ,MAINTAIN RECORDS IN CRM.DOCS SCANNING.MUST BE PRESENTABLE **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus Ability to commute/relocate: - SCO 535, TOP FLOOR, SECTOR 70 MOHALI: Reliably commute or planning to...


  • Mohali, Punjab, India InfluxService Full time

    **Network Engineer/Systems Administrator** **Experinace : 0.6-7yr** **Job Location : Mohali** **Communication skills in English must be excellent** Handling and Managing Network essentials such as Routing,Switching and Network Security.Moreover, experience of L1 and L2 Troubleshooting, Able to Manage Customer Dealings and Meetings.Expert in...


  • Mohali, Punjab, India InfluxService Full time

    **Network Engineer/Systems Administrator** **Experinace : 2-10 yr** **Job Location : Mohali** **Communication skills in English must be excellent** Handling and Managing Network essentials such as Routing,Switching and Network Security.Moreover, experience of L1 and L2 Troubleshooting, Able to Manage Customer Dealings and Meetings.Expert in...


  • Chandigarh, Mohali, India beBeeCustomerCentric Full time ₹ 2,50,000 - ₹ 4,50,000

    **Job Opportunity: Technical Support Specialist**The role of a Technical Support Specialist is pivotal in ensuring customer satisfaction by providing timely and effective support for global customers.Responsibilities include:Providing online/offline support for global customers with prompt and courteous responses.Utilizing knowledgebases, tools, and product...


  • Mohali, Punjab, India Dr. Arora's Clinic Pvt. Ltd. Full time

    **Location**: Sec-68 Mohali **Job Type**: Full-Time **Experience**: 1-2 years **Qualification**: Graduate/Post-Graduate in any field **Key Responsibilities**: - **Customer Service**: - Greet and assist visitors, clients, and guests in a professional and friendly manner. - Answer and direct incoming calls, take messages, and provide relevant information...

  • Client Support Agent

    2 weeks ago


    Mohali district, Punjab, India Mind map IT Solutions Full time

    **Responsibilities** - Assisting customers with product setup and resolving any technical issues they might experience. - Informing customers about specialized product functionalities and features. - Following up with customers to ensure that reported technical difficulties have been resolved. - Troubleshooting, analyzing, and reporting product errors,...