IT Service Desk Executive

16 hours ago


Mohali Punjab, India Mind map IT Solutions Full time

We are seeking a proactive IT Service Desk Manager to oversee our technical support team.

The IT Service Desk Manager will be responsible for ensuring efficient and high-quality support services to our employees.

**Duties**
- control the day by day sports of the provider desk crew
- make certain that every one troubles are nicely logged, assigned, and resolved in a well timed manner
- develop and put into effect service table rules and procedures
- Set overall performance targets for team contributors and display their overall performance
- control the escalation manner and ensure well timed decision of excessive precedence troubles

**Qualifications**
- established paintings revel in as an IT provider desk supervisor or comparable role
- Technical knowledge of IT systems, networks, and packages
- revel in coping with a team in a technical assist environment
- strong hassle-solving and choice-making competencies
- great communique and leadership capabilities
- knowledge of ITIL and other provider control frameworks
- BS degree in computer science, statistics structures or applicable discipline

**Job Types**: Full-time, Fresher

Pay: ₹8,594.64 - ₹48,533.89 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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