Help Desk Executive

4 days ago

Mohali Punjab, India Lambodra Group Full time

Job Responsibilities:
**Responsibilities**:

- **Hardware Support**:

- Provide first-level technical support for all company-issued hardware, including desktops, laptops, printers, peripherals (e.g., keyboards, mouse, monitors), and mobile devices.
- Diagnose and troubleshoot hardware malfunctions, perform basic repairs or replacements, and escalate complex issues to senior IT staff or external vendors as necessary.
- Assist with the setup, configuration, and deployment of new hardware.
- Maintain an inventory of hardware assets and track hardware-related issues.
- Provide guidance to users on the proper use and maintenance of hardware.
- **Help Desk Operations**:

- Log all support requests accurately and efficiently in the help desk ticketing system.
- Prioritize and manage tickets according to severity and impact.
- Follow up with users to ensure their issues are resolved to their satisfaction.
- Contributes to the development of user guides and FAQs.
- Assist with other IT-related tasks as assigned.
- Adhere to company IT policies and procedures.
- Provide training to the clients and team members about the products and services of the organization.

**Qualifications**:

- High school diploma or equivalent; Associate's or bachelor’s degree in information technology or a related field is preferred.
- Strong understanding of computer hardware components, operating systems (Windows, macOS), and basic networking.
- Familiarity with help desk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication (both verbal and written) and interpersonal skills.
- Ability to work independently and as part of a team.

**Skills**:

- Hardware troubleshooting and repair
- Operating system support (Windows, macOS)
- Basic networking concepts
- Help desk ticketing system.

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

- Evening shift

Work Location: In person

  • It Help Desk Manager

    4 weeks ago

    Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services This position involves overseeing our help desk operations managing a team of support specialists and ensuring that all employees receive top-notch assistance in a timely manner The ideal candidate is not only technically proficient but...

  • It Help Desk Technician

    4 weeks ago

    Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees ensuring that any technical issues are resolved quickly and efficiently This role is essential in maintaining operational continuity by assisting with a range of IT problems from hardware malfunctions to software glitches As an IT Help Desk Technician you...

  • Help Desk Technician

    3 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Responsibilities** - tell customers approximately IT products and services - stroll customers step-through-step thru the problem-fixing manner - help with troubleshooting hardware and software - observe up with clients to make sure first-rate provider **Skills and qualifications** - notable trouble-fixing and analytical capabilities - complete know-how of...

  • IT Help Desk manager

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services. This position involves overseeing our help desk operations, managing a team of support specialists, and ensuring that all employees receive top-notch assistance in a timely manner. The ideal candidate is not only...

  • Technical Help Desk

    1 week ago

    Mohali, Punjab, India SourceMash Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewWe are a forward-thinking technology company dedicated to providing exceptional IT services and support to our clients. Our team is composed of seasoned professionals committed to innovation, efficiency, and delivering tailored solutions that meet the unique needs of our diverse client base.Job OverviewThe role of Technical Help Desk is...

  • IT Help Desk Technician

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees, ensuring that any technical issues are resolved quickly and efficiently. This role is essential in maintaining operational continuity by assisting with a range of IT problems, from hardware malfunctions to software glitches.As an IT Help Desk Technician,...

  • Front Desk Executive

    6 days ago

    Mohali, Punjab, India Creative Buffer Full time

    **Key Responsibilities**: - **Reception Duties**: - Greet and welcome visitors, clients, and guests in a friendly and professional manner. - Answer and direct phone calls, ensuring that inquiries are dealt with promptly and professionally. - Schedule and coordinate appointments, meetings, and conference room bookings. - Maintain an organized and tidy...

  • L1/l2 - Global IT Help Desk Support

    4 days ago

    Mohali, India LDM Global Full time

    In your journey at EXO Edge, you will be: **Primarily focused on**: - Ensuring smooth IT support operations - Contributing to help desk policies, procedures and ensure their implementation - Enrichment of IT support knowledge base and training **Fulfilling the below roles and responsibilities**: - Prioritize incidents and service requests according to...

  • Front Desk Executive

    1 week ago

    Mohali, Punjab, India 3D Solutions LLC Full time

    Job Summary As a Front Desk Executive, you will be the first point of contact for visitors and clients. This role is ideal for freshers who are enthusiastic, well-organized, and eager to learn. You’ll help maintain a professional and welcoming environment while supporting basic administrative functions. Key Responsibilities - Greet and welcome guests...

  • Front Desk Executive

    3 days ago

    Mohali, Punjab, India intelliworx consulting Full time

    We are Hiring A Female Front Desk Executive. Experience-2 Years Salary-30k Location-Mohali Contact Us-9872489894 **Job Types**: Full-time, Permanent Pay: ₹20,102.82 - ₹29,520.78 per month **Education**: - Diploma (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work...