Help Desk Executive

4 days ago


Mohali Punjab, India Lambodra Group Full time

Job Responsibilities:
**Responsibilities**:

- **Hardware Support**:

- Provide first-level technical support for all company-issued hardware, including desktops, laptops, printers, peripherals (e.g., keyboards, mouse, monitors), and mobile devices.
- Diagnose and troubleshoot hardware malfunctions, perform basic repairs or replacements, and escalate complex issues to senior IT staff or external vendors as necessary.
- Assist with the setup, configuration, and deployment of new hardware.
- Maintain an inventory of hardware assets and track hardware-related issues.
- Provide guidance to users on the proper use and maintenance of hardware.
- **Help Desk Operations**:

- Log all support requests accurately and efficiently in the help desk ticketing system.
- Prioritize and manage tickets according to severity and impact.
- Follow up with users to ensure their issues are resolved to their satisfaction.
- Contributes to the development of user guides and FAQs.
- Assist with other IT-related tasks as assigned.
- Adhere to company IT policies and procedures.
- Provide training to the clients and team members about the products and services of the organization.

**Qualifications**:

- High school diploma or equivalent; Associate's or bachelor’s degree in information technology or a related field is preferred.
- Strong understanding of computer hardware components, operating systems (Windows, macOS), and basic networking.
- Familiarity with help desk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication (both verbal and written) and interpersonal skills.
- Ability to work independently and as part of a team.

**Skills**:

- Hardware troubleshooting and repair
- Operating system support (Windows, macOS)
- Basic networking concepts
- Help desk ticketing system.

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

- Evening shift

Work Location: In person



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