It Help Desk Manager

3 weeks ago

Mohali Punjab, India Lytegen Full time

The IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services This position involves overseeing our help desk operations managing a team of support specialists and ensuring that all employees receive top-notch assistance in a timely manner The ideal candidate is not only technically proficient but also possesses exceptional management and communication skills As the IT Help Desk Manager you will be responsible for establishing efficient support processes tracking performance metrics and continuously improving the quality of our service delivery If you are passionate about technology and dedicated to enhancing the user experience across the organization we would love to meet you Key Responsibilities Lead and manage the Help Desk team consisting of Level 1 and Level 2 support specialists Provide guidance training and performance management for team members Develop and implement help desk policies and procedures to ensure efficiency and effectiveness Oversee ticket management and prioritization ensuring timely resolution of issues Monitor service desk metrics and prepare performance reports for management review Collaborate with IT teams to address recurring issues and enhance service delivery Act as a point of escalation for complex technical issues that require advanced troubleshooting Conduct regular reviews of help desk operations identifying opportunities for improvement Stay updated with emerging technologies and industry trends that may impact IT support Coordinate with other departments to ensure seamless IT service integration Requirements Requirements Experience 5 years in IT support roles with at least 2 years in a supervisory or management position Technical Skills Strong knowledge of IT support practices and technologies including operating systems Windows macOS Linux application support Microsoft 365 Google Workspace and hardware troubleshooting Familiarity with IT service management ITSM frameworks such as ITIL Management Skills Proven leadership and team management abilities Strong problem-solving analytical and decision-making skills Interpersonal Skills Exceptional communication skills both verbal and written A customer-centric approach to service delivery Certifications preferred but not mandatory ITIL Foundation CompTIA A or similar IT management certification Work Location Position requires on-site work at our Chandigarh Mohali office Benefits Competitive salary package aligned with experience Opportunity to lead IT operations for a fast-growing international company Exposure to global teams and international projects Ability to build and shape IT processes from the ground up Career growth opportunities in leadership and technical specialization Collaborative high-performance culture that values innovation and results

  • IT Help Desk manager

    2 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services. This position involves overseeing our help desk operations, managing a team of support specialists, and ensuring that all employees receive top-notch assistance in a timely manner. The ideal candidate is not only...

  • It Help Desk Technician

    3 weeks ago

    Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees ensuring that any technical issues are resolved quickly and efficiently This role is essential in maintaining operational continuity by assisting with a range of IT problems from hardware malfunctions to software glitches As an IT Help Desk Technician you...

  • IT Help Desk Technician

    2 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees, ensuring that any technical issues are resolved quickly and efficiently. This role is essential in maintaining operational continuity by assisting with a range of IT problems, from hardware malfunctions to software glitches.As an IT Help Desk Technician,...

  • Technical Help Desk

    2 days ago

    Mohali, Punjab, India SourceMash Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewWe are a forward-thinking technology company dedicated to providing exceptional IT services and support to our clients. Our team is composed of seasoned professionals committed to innovation, efficiency, and delivering tailored solutions that meet the unique needs of our diverse client base.Job OverviewThe role of Technical Help Desk is...

  • Global IT Help Desk Associate

    1 week ago

    Mohali, India LDM Global Full time

    **In your journey as a Global IT Help Desk Associate you will**: - Communicate with end-users to understand their support requests - Provide initial technical support to regional and corporate offices on: - Microsoft Windows - Apple iOS - Microsoft Office Suite - Computer Hardware - Mobile/Tablet Equipment - Printers/Copiers/MFD’s - RealPage Onesite...

  • L2 - Global IT Help Desk Support

    6 days ago

    Mohali, India LDM Global Full time

    In your journey at EXO Edge, you will be: Primarily focused on: - Ensuring smooth IT support operations - Contributing to help desk policies, and procedures and ensuring their implementation - Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities: - Prioritize incidents and service requests according to...

  • Information Technology Help Desk

    3 days ago

    Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're HiringIT Help DeskLocation - MohaliKey ResponsibilitiesLeadership & CoordinationLead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.Act as the escalation point for complex technical issues, ensuring timely resolution.Plan and allocate workloads, ensuring adherence to...

  • Front Desk Executive

    15 hours ago

    Mohali, Punjab, India Creative Buffer Full time

    **Key Responsibilities**: - **Reception Duties**: - Greet and welcome visitors, clients, and guests in a friendly and professional manner. - Answer and direct phone calls, ensuring that inquiries are dealt with promptly and professionally. - Schedule and coordinate appointments, meetings, and conference room bookings. - Maintain an organized and tidy...

  • Front Desk Receptionist

    1 week ago

    Mohali, Punjab, India KRK Printing Solution ( Neta Ji ) Full time

    We are seeking a friendly and proactive Customer Service & Front Desk Receptionist to be the first point of contact for our customers. In addition to attending to walk-in clients and managing calls and leads, this role includes supporting our Instagram presence through basic content updates, replying to DMs, and assisting with promotions. This is a great...

  • Front Desk Receptionist

    14 hours ago

    Mohali, Punjab, India Elevate workforce Full time

    **Greeting clients**: Welcoming clients and customers to the office - **Answering phone calls**: Answering, screening, and forwarding phone calls - **Scheduling appointments**: Updating appointment calendars and scheduling meetings - **Managing mail**: Receiving, sorting, and monitoring mail and faxes - **Administrative tasks**: Performing clerical duties...