L1/l2 - Global IT Help Desk Support

5 days ago

Mohali, India LDM Global Full time

In your journey at EXO Edge, you will be:
**Primarily focused on**:

- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training

**Fulfilling the below roles and responsibilities**:

- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.

**Bringing in the below education and experience**:

- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience

**Technically sound in**:

- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**: Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.

**Job Location**:

- Mohali

**Reporting to**:

- Manager global IT help desk

  • L2 - Global IT Help Desk Support

    2 weeks ago

    Mohali, India LDM Global Full time

    In your journey at EXO Edge, you will be: Primarily focused on: - Ensuring smooth IT support operations - Contributing to help desk policies, and procedures and ensuring their implementation - Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities: - Prioritize incidents and service requests according to...

  • IT Systems Administrator(L1,l2)

    3 days ago

    Mohali, Punjab, India InfluxService Full time

    **Network Engineer/Systems Administrator** **Experinace : 0.6-7yr** **Job Location : Mohali** **Communication skills in English must be excellent** Handling and Managing Network essentials such as Routing,Switching and Network Security.Moreover, experience of L1 and L2 Troubleshooting, Able to Manage Customer Dealings and Meetings.Expert in...

  • IT Help Desk manager

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services. This position involves overseeing our help desk operations, managing a team of support specialists, and ensuring that all employees receive top-notch assistance in a timely manner. The ideal candidate is not only...

  • It Help Desk Manager

    4 weeks ago

    Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Manager at Lytegen plays a pivotal role in ensuring the effective functioning of our IT support services This position involves overseeing our help desk operations managing a team of support specialists and ensuring that all employees receive top-notch assistance in a timely manner The ideal candidate is not only technically proficient but...

  • IT Help Desk Technician

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees, ensuring that any technical issues are resolved quickly and efficiently. This role is essential in maintaining operational continuity by assisting with a range of IT problems, from hardware malfunctions to software glitches.As an IT Help Desk Technician,...

  • It Help Desk Technician

    4 weeks ago

    Mohali, Punjab, India Lytegen Full time

    The IT Help Desk Technician at Lytegen is responsible for providing first-line support to our employees ensuring that any technical issues are resolved quickly and efficiently This role is essential in maintaining operational continuity by assisting with a range of IT problems from hardware malfunctions to software glitches As an IT Help Desk Technician you...

  • Help Desk Technician

    3 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Responsibilities** - tell customers approximately IT products and services - stroll customers step-through-step thru the problem-fixing manner - help with troubleshooting hardware and software - observe up with clients to make sure first-rate provider **Skills and qualifications** - notable trouble-fixing and analytical capabilities - complete know-how of...

  • Technical Help Desk

    1 week ago

    Mohali, Punjab, India SourceMash Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewWe are a forward-thinking technology company dedicated to providing exceptional IT services and support to our clients. Our team is composed of seasoned professionals committed to innovation, efficiency, and delivering tailored solutions that meet the unique needs of our diverse client base.Job OverviewThe role of Technical Help Desk is...

  • Information Technology Help Desk

    1 week ago

    Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're HiringIT Help DeskLocation - MohaliKey ResponsibilitiesLeadership & CoordinationLead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.Act as the escalation point for complex technical issues, ensuring timely resolution.Plan and allocate workloads, ensuring adherence to...

  • Software Support Specialist

    2 weeks ago

    Mohali, Punjab, India Aidway Full time ₹ 12,144 - ₹ 36,432 per year

    Hiring Software Support (Python/Full Stack) in Mohali for a 1012 month contract. Min 2 yrs exp. in L1/L2 support, Python/Frontend tech, bug fixes, user support & ticketing. Strong communication & troubleshooting skills required.