
Operations Executive
1 week ago
**Key Responsibilities**:
- Monitor and manage chargebacks to resolution.
- Perform daily, weekly, and monthly reconciliation of transactions and ensure accuracy in financial records.
- Oversee end-to-end merchant onboarding processes, ensuring compliance with company policies and regulatory requirements.
- Coordinate with merchants to collect necessary documents and facilitate account setup.
- Provide guidance and support to merchants throughout the onboarding process.
- Address customer complaints or issues promptly and professionally.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Identify and implement improvements in operational workflows to enhance productivity.
- Collaborate with cross-functional teams to streamline processes and achieve business goals.
- Generate operational reports and provide insights to management for decision-making.
- Handle routine operational tasks, such as documentation, record-keeping, and data entry.
**Qualifications and Skills**:
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 1-2 years of experience in operations within the fintech or payments industry is preferred.
- Strong understanding of chargebacks, reconciliation, and merchant onboarding processes.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM tools.
- Ability to multitask and thrive in a fast-paced environment.
- Knowledge of regulatory and compliance requirements in the fintech sector is a plus.
**Job Types**: Full-time, Permanent
Pay: From ₹30,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Operations: 1 year (preferred)
- Total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 02/01/2025
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