Customer Support Associate Tamil

4 days ago

Marathahalli Bengaluru Karnataka, India Snow Planners And Builders Full time

We are Hiring

Designation : Customer Support

Process : Voice Process (Inbound)

**Language**:
**English + Malayalam**

**English + Tamil**

**Experience : Min 1 yr in sales mandatory**

Skills : Average/ Good communication can be considered

**Work location : Marathahalli, Bangalore**

Age : 18 - 28

Qualification : Graduate

Salary : 17k to 19k Take home

Attendance Bonus : 2000 from OJT day 1 onwards.

(There should not be any unplanned leaves)

Shift timings : Male - 6am to 1am ( Rotational Shift for 9 hrs )

Female - Day rotational shift

6 day's working & Rotational weekoff

Direct walk-in

Interview rounds : HR / Versant / Ops

ROLE'S & RESPONSIBILITIES:
Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.

Information Provision: Providing information about products, services, policies, and procedures.

Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.

Proactive Communication: Anticipating customer needs and reaching out before issues arise, enhancing overall customer satisfaction

Communication Skills:
Excellent verbal and written communication skills.

Ability to communicate technical information in a clear and understandable manner.

Problem-Solving Skills:
Strong analytical and problem-solving abilities.

Ability to handle challenging situations with empathy and professionalism.

Adaptability:
Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Customer Focus:
Demonstrated commitment to customer satisfaction.

Empathy and patience when dealing with customer concerns.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹19,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (required)

**Language**:

- English (required)
- Tamil (required)
- Malayalam (required)

Work Location: In person

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