Customer Support Associate

4 days ago


Marathahalli Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Ridesharing Service
- Post: Customer Support Associate
- Location: Varthur Rd, Marathahalli, Bangalore
- Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
- Working Days: 5 Days
- Week Off: 2 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹18,300 Monthly (₹22,500 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits

SELECTION CRITERIA
- Experience:

- 01+ year of experience in any domain
- 2 doses Vaccination is Mandatory for interview
- Applicant should be ready to join immediately

REQUIRED SKILLS
- Fluent English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil

INTERVIEW PROCEDURE
- Round 1 - HR Round
- Round 2 - Versant Test (4-6)
- Round 3 - Ops/Client Round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)



  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A Bengali voice process job typically involves handling customer interactions, primarily through phone calls, in the Bengali language. Responsibilities include providing customer support, resolving issues, and ensuring customer satisfaction. Fluency in Bengali (both spoken and written) is a core requirement, along with strong communication and...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...


  • Bengaluru, Karnataka, India Hyrmus Full time

    **Job Title**: Customer Support Associate (International Voice Process) **Walk-In Drive Details**: - **Location**: Brookfield - **Process**: Sky Q and Economist (Telstra) - **Shift**: Rotational Shifts - **Cab Facility**: 1-way cab provided **Job Overview**: We are hiring for **Customer Support Associate** roles in the international voice process. Your...


  • Bengaluru, Karnataka, India ContactPoint360 Full time

    **Job Title**: Customer Support Associate**: **Location**: Bangalore, India (On-site) **Company**: ContactPoint 360 **About ContactPoint 360**: At **ContactPoint 360**, we are committed to delivering exceptional customer experiences through innovation, empathy, and collaboration. Our Bangalore office fosters a **diversified and enriching work culture**,...


  • Marathahalli, Bengaluru, Karnataka, India Boston Business Solutions Pvt Ltd Full time

    Role**:Customer Service Associate** **Banking Domain** Fresher or Experienced **12th/Graduates** Languages: Good English + Any **South Indian** Language 9 Hours Day Rotational Shift 1 Rotational Week Off Location**:Marathahalli, Bengaluru** **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹19,000.00 per month **Benefits**: - Health...


  • Marathahalli, Bengaluru, Karnataka, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

    We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers. **Qualifications**: - Minimum educational qualification: 12th pass. -...


  • Bengaluru, Karnataka, India Subhadrajobs consultancy Full time

    We are hiring for the Customer Support Associate for the Bpo, We are giving a free jobs. Any Graduate can apply. Need fluent English + Hindi + Tamil + Kannada + Malayalam languages. Day shift there. It's WORK FROM OFFICE. CTC : 20 K to 25 k ctc incentive and Quarterly Bonus also. Looking immediate joiner. **Job Types**: Permanent,...


  • Bengaluru, Karnataka, India Tech Mahindra Full time

    **Job Title: Customer Service Associate - Voice Process** **Location: Bangalore (Work from Office)** **About the Role** **Salary** **Eligibility** - Education: Undergraduates, Graduates, or Postgraduates - 6-12 months of experience in voice or customer support process (domestic or international) - Excellent English communication skills (verbal and...


  • Bengaluru, Karnataka, India VCollaborate consulting Full time

    Full-time, Permanent Pay: 18,000.00 per month **Hindi Is Mandaytory** Hiring for **Customer Support Associate Voice Process**for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English** **Interview: Walk-in drive** **Freshers and experience can apply** **Salary: 18000 in hand** **Job Location:...