Customer Support Associate

2 days ago

Marathahalli Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Ridesharing Service
- Post: Customer Support Associate
- Location: Varthur Rd, Marathahalli, Bangalore
- Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
- Working Days: 5 Days
- Week Off: 2 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹18,300 Monthly (₹22,500 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits

SELECTION CRITERIA
- Experience:

- 01+ year of experience in any domain
- 2 doses Vaccination is Mandatory for interview
- Applicant should be ready to join immediately

REQUIRED SKILLS
- Fluent English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil

INTERVIEW PROCEDURE
- Round 1 - HR Round
- Round 2 - Versant Test (4-6)
- Round 3 - Ops/Client Round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)

  • Customer Support Associate

    2 weeks ago

    Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Support Associate

    6 days ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A Bengali voice process job typically involves handling customer interactions, primarily through phone calls, in the Bengali language. Responsibilities include providing customer support, resolving issues, and ensuring customer satisfaction. Fluency in Bengali (both spoken and written) is a core requirement, along with strong communication and...

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...

  • International Voice/ Nonvoice Support

    6 days ago

    Bellandur, Bengaluru, Karnataka, India Customer support services Full time

    **Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...

  • Customer Support Associate

    4 days ago

    Bengaluru, Karnataka, India Hyrmus Full time

    **Job Title**: Customer Support Associate (International Voice Process) **Walk-In Drive Details**: - **Location**: Brookfield - **Process**: Sky Q and Economist (Telstra) - **Shift**: Rotational Shifts - **Cab Facility**: 1-way cab provided **Job Overview**: We are hiring for **Customer Support Associate** roles in the international voice process. Your...

  • Customer Support Associate

    1 week ago

    Marathahalli, Bengaluru, Karnataka, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

    We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers. **Qualifications**: - Minimum educational qualification: 12th pass. -...

  • Customer Support Associate

    6 days ago

    Bengaluru, Karnataka, India Future Role Full time

    Customer Support Associate - Voice Salary - 15000 - 25000 / month Qualification - 12th/Graduate/MBA (Fresher or Experienced) English fluency is must. **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Jobeefie pvt Ltd Full time

    Urgent Hiring ! Job title : Customer Support Associate Location :Banglore Qualification :10+2 or above **Salary**: experience 20k, fresher 18K Required:Communication skills Languages :English ,Hindi +2 Regional Languages **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift **Language**: - English (required) -...