Ask Accounting Helpdesk Operations

6 days ago

Chennai, India Riverforest Connections Full time

**Client Support** on queries related to payment, travel, requesting and paying for goods and services, payroll, accounts receivable, tax, country office accounting and vendor master records, help desk

**Documentation **for the Accounting Business Services website and communication to RM family, transaction specialists (TSps) and task team leaders (TTLs).

**Transaction Support including**
- Transaction Specialist Portfolio (TSp Portfolio) provides learning, accreditation and outreach support to TSps.
- Credit limit increases on Global travel card.
- Vendor Call Backs requesting confirmation from vendors on change requests to their master data.

**Skills Required**:
Helpdesk, Helpdesk Operations, MS Excel, MS Word

**Location**

Chennai, Tamil Nadu, India

**Roles & Responsibilities**

**Client Support**
- Initiate weekly and fortnightly knowledge huddles; Share content discussed with the team; Upload shared documents to Sharepoint; Coordinate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received
- Generate and prepare the weekly, monthly and quarterly reports for the unit
- Review internal processes and suggest process improvements

**Documentation**
- Update and create pages for the Accounting Business Services website as per writing style guide and ensure content accuracy;
- Participate in user acceptance testing (UAT);
- Close documentation ticket within deadline communicated/planned
- Triage and post news items to the website;
- Post travel related kiosks are posted to the travel system; Submit kiosks to Internal Communications team within TAT
- Author project, fiscal year-end, regular and ad hoc related announcements and kiosks
- Train other team members on news production and publishing activities
- Experience in handling help-desk operations will be an added advantage.
- Ability to execute tasks independently

**Education/Qualification**

Graduate Degree

**Desirable Skills**

Excellent written, verbal communication skills, Strong analytical skills, Attention to detail, gather data, organize data, present data,

**Years Of Experience**

0 to 4 Years

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