IT Helpdesk 2-4 Years Chennai

2 days ago

Chennai, India Orcapod Full time

Dear Jobseeker,

Greetings from Orcapod Consulting Services Pvt ltd

Hope you are doing well.

Kindly find the JD for IT Helpdesk for your reference.

Role SPE IT Help desk

Process
- **Voice process**

Experience
- 2- 4years

**Shift Timing
- 24x7 process**

Location
- Chennai

**Weekly off Rotational**

**Notice Period Immediate joiner**

Skill Set:

- 2+ years of experience working in an inbound technical customer support environment for **International voice**, including experience working directly with product and/or engineering teams.
- Knowledge of **Remedy System, JIRA or** equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
- Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
- Should possess excellent customer service skills
- Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
- ** Fluency in English is must**.
- Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
- Familiarity with reporting and analysis, especially MS Excel and Tableau.
- Meticulous attention to detail and a commitment to quality.

Willing to work in **24/7 environment with rotational week offsRoles and Responsibilities**

Total Experience

Relevant Experience

Current Location

Current Organization

Current CTC

Expected CTC

Notice Period /Joining Time

ALTERNATE EMAIL-ID

Looking forward for your positive response.

Kindly connect for any further query, would be delighted to help you.

Thanks and regards,

Neha Srivastava, Associate-People Success

+91-XXXXXXXXXX

Orcapod consulting services Pvt.LTD.
- Role:
Customer Success Associate
- Salary:
2,00,000 - 3,50,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Customer Success
- Employment Type:
Full Time, Permanent
- Key Skills

it helpdesk

voice process

Remedy System

customer service

JIRA

Customer Handling

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services

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