IT Helpdesk

5 hours ago

Chennai Tamil Nadu, India Techsmew Technologies Full time

**IT Helpdesk - Fresher (0-1 Years)**
**Client Location**: TIDEL Park, Taramani, Chennai
**Company**: TechSmew Innovations Pvt. Ltd.

**Key Responsibilities**:

- Troubleshoot and resolve basic IT issues related to desktops, laptops, printers, and operating systems.
- Install, configure, and maintain hardware, software, and peripheral devices.
- Perform basic tasks in Active Directory (password resets, user account creation, etc.).
- Provide support for MS Office, Outlook, VPN, and internet connectivity.
- Log and track service requests in the IT ticketing system.
- Escalate unresolved issues to Level 2/3 support as per the defined process.
- Assist with IT onboarding/offboarding - system setup, access provisioning, etc.
- Bachelor’s degree or Diploma in Computer Science, IT, or equivalent.
- 0-1 years of experience in IT Helpdesk or Technical Support.
- Basic knowledge of Windows OS, MS Office Suite, and networking.
- Strong communication and customer support skills.
- Willingness to work in **rotational shifts**.
- Freshers will initially be considered for an **internship role**. Based on performance during the internship, further opportunities may be considered.

**Note**:
You will be working **from the client location (TIDEL Park, Taramani - Chennai)**.

Application Question(s):

- Are you available to join immediately or within a short notice period?
- Do you have any hands-on experience troubleshooting basic IT issues (laptop, desktop, printer, etc.)?
- Are you comfortable working in rotational shifts?
- Do you have basic knowledge of MS Office, Outlook, and Windows operating systems?
- Are you currently located in Chennai or willing to work from our client location - TIDEL Park, Taramani?
- Do you have strong communication skills and the ability to interact with end-users politely and clearly?

Work Location: In person

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