SPE-Store&Enterprise Helpdesk
6 days ago
Job Summary
We are seeking a dedicated professional for the role of SPE-Store&Enterprise Helpdesk with 2 to 6 years of experience. The ideal candidate will possess strong technical skills in Service Desk and domain expertise in Customer Experience Offerings. A hybrid work model with day shifts ensures a balanced work-life environment. Proficiency in English is essential.
Responsibilities
- Provide exceptional support to store and enterprise helpdesk operations ensuring seamless service delivery.
- Oversee the resolution of technical issues enhancing the overall customer experience.
- Collaborate with cross-functional teams to improve service desk processes and efficiency.
- Analyze customer feedback to identify areas for improvement in service offerings.
- Implement best practices in service desk operations to optimize customer satisfaction.
- Monitor service desk performance metrics and report on key performance indicators.
- Develop and maintain comprehensive documentation for service desk procedures.
- Assist in the training and development of team members to enhance their skills and knowledge.
- Ensure compliance with company policies and industry standards in all helpdesk activities.
- Utilize technical expertise to troubleshoot and resolve complex issues promptly.
- Engage with customers to understand their needs and provide tailored solutions.
- Support store operations by addressing technical challenges and providing guidance.
- Contribute to the continuous improvement of customer experience offerings.
Qualifications
- Possess a strong technical background in service desk operations with proven experience.
- Demonstrate expertise in customer experience offerings enhancing service delivery.
- Exhibit proficiency in English both written and spoken for effective communication.
- Experience in store operations is a valuable asset contributing to overall success.
- Ability to work effectively in a hybrid work model balancing remote and in-office tasks.
- Strong analytical skills to assess and improve service desk performance.
Certifications Required
ITIL Foundation Certification or equivalent in Service Management.
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