Freight Forwarding- Customer Support

4 days ago


Bengaluru Karnataka, India Hariharan Logistics Full time

A customer support executive for a freight forwarding company typically has responsibilities that include:
Order management: Creating and managing orders for new shipments, and coordinating cartage with the transport and client

Document preparation: Sending pre-alerts, manifests, arrival notices, and other documents

Customs clearance: Monitoring customs clearance and following up on missing documents

Invoice and payment management: Sending invoices to clients and following up on payment, and sending payment requests for COD payments

Freight rate benchmarking: Benchmarking freight rates and negotiating rate structures

Service issue analysis: Collecting and analyzing service issue and carrier quality information

Customer satisfaction: Being fully responsible for customer satisfaction

Continuous improvement: Actively driving continuous improvement opportunities

Some skills and qualifications that are often sought for customer support executives in freight forwarding include:
Knowledge of international logistics and freight forwarding

Excellent verbal and written communication skills

Interpersonal skills

Teamwork skills

Proficiency in MS office

Prior experience in a customer support role in a logistics company

**Job Types**: Full-time, Permanent

Pay: From ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person


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