Customer Support Representative

As a Customer Support Executive, you will play a key role in ensuring customer satisfaction by assisting with product-related inquiries, troubleshooting issues, and guiding clients through our SaaS platform. You will be responsible for providing timely and effective solutions to customer issues, ensuring they are getting the most value from our software.

**Key Responsibilities**:

- **Customer Assistance**:

- Provide first-line support for SaaS software-related issues, troubleshooting, and resolving technical problems.
- Guide customers on how to use the software efficiently and effectively.
- **Issue Resolution**:

- Diagnose and resolve customer issues by identifying the root cause and providing appropriate solutions.
- Collaborate with the product and development teams to address more complex issues and escalate critical bugs.
- Track and document customer issues in the ticketing system, ensuring accurate and timely follow-ups.
- **Customer Onboarding & Training**:

- Assist new customers with the onboarding process, including product setup and configuration.
- Conduct product demonstrations and provide training to customers on key features and functionalities.
- Create and maintain knowledge base articles and FAQs to help customers find self-service solutions.
- **Customer Retention**:

- Build and maintain strong, positive relationships with customers, ensuring high levels of customer satisfaction and retention.
- Collect customer feedback and provide insights to help improve the product and service offerings.
- Proactively reach out to customers to ensure they are getting the most out of the software.
- **Cross-Functional Collaboration**:

- Work closely with sales, product, and engineering teams to address customer needs and improve product offerings.
- Communicate and coordinate with other departments for escalations, feature requests, or critical issues.
- **Reporting & Analytics**:

- Maintain accurate records of customer interactions, feedback, and issues.
- Contribute to regular reporting on customer support metrics such as response time, resolution time, and customer satisfaction scores.

**Qualifications**:

- **Experience**:

- Proven experience (6Month to 1 Year) in customer support, preferably in a SaaS or technology-driven environment.
- Experience in handling technical inquiries and troubleshooting is a plus.
- **Skills**:

- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Familiarity with SaaS platforms and cloud-based technologies is a plus.
- **Education**:

- **Qualification**-BBA, BCA, & MBA, MCA, B. Tech

**Additional Requirements**:

- Strong attention to detail and ability to handle sensitive customer information.
- Ability to work independently and as part of a team.
- Flexibility to work in different time zones if required.
- A positive, solution-oriented attitude with a passion for helping others.

**Why Join Us?**
- Opportunity for growth and career advancement in a rapidly expanding company.
- Collaborative and innovative work environment.
- Work with cutting-edge SaaS products and make a tangible impact on customer success.
- **What We Offer: Competitive Salary(25K CTC-Monthly) +Incentive on Upsell**
- **Location**:

- H Block, H-143 ,Noida sector 63, 201301

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9568532080