Customer Support Representative

16 hours ago

Noida Uttar Pradesh, India eVanik Network Pvt Ltd Full time

**Company Description**

Evanik Networks Private Limited is a SaaS-based solution provider for eCommerce sellers, located in Noida. Their platform, eVanik, helps eCommerce sellers streamline and automate their back-office operations, ensuring increased sales, customer satisfaction, and efficient payment collection. With thousands of eCommerce sellers relying on eVanik, it is the easiest way for sellers to secure their online business and reduce operational costs. eVanik's powerful features include payment reconciliation, multi-channel inventory management, order processing, and seamless integration with accounting ERP systems.

**Role Description**

This is a full-time on-site role for a Customer Service Support Manager at eVanik Networks Private Limited in Noida. The Customer Service Support Manager will be responsible for ensuring customer satisfaction, providing technical support to customers, and managing customer support operations. The manager will need to possess strong analytical skills to identify and resolve customer issues effectively.

**Qualifications**

Customer Satisfaction and Customer Support skills

Strong analytical skills

Experience in managing customer service operations

Excellent customer service and technical support skills

Good problem-solving and communication skills

Experience in the eCommerce industry is a plus

Bachelor's degree in a relevant field

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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