Customer Support Representative

2 days ago

Noida Uttar Pradesh, India Credflow Full time

**About Credflow**:
Credflow is a fast-growing SaaS-based company providing cash flow management solutions to MSMEs. We’re dedicated to delivering exceptional customer experiences by offering innovative and reliable services. We’re looking for a motivated Customer Support Executive (Voice & Non-Voice) to join our team and assist in resolving customer inquiries with technical efficiency and a problem-solving mindset.

**Role Overview**:
The Customer Support Executive will play a pivotal role in managing customer interactions across multiple channels (voice and non-voice), ensuring timely resolutions, and delivering top-tier customer satisfaction. The role requires strong technical acumen, particularly in the SaaS domain, and the ability to multitask while managing stakeholder communication across departments.

**Key Responsibilities**:

- Utilize technical expertise to troubleshoot and resolve customer challenges, particularly related to SaaS platforms.
- Manage and coordinate with internal stakeholders to ensure smooth collaboration and delivery of customer support solutions.
- Maintain comprehensive documentation of customer interactions, ensuring all relevant details and resolutions are accurately recorded.
- Engage with customers effectively, providing end-to-end resolution for queries, from initial engagement to issue resolution or escalation.
- Ensure prompt and courteous responses to all customer inquiries while maintaining high standards of customer satisfaction.

**Key Requirements**:

- Excellent communication skills in English, both written and verbal.
- Technical proficiency with SaaS products and the ability to troubleshoot technical issues.
- Strong multitasking abilities in a fast-paced work environment.
- Prior experience in a customer support role is preferred.
- Ability to handle customer queries from start to finish with a focus on providing high-quality support.
- Immediate joiners are preferred.

**Why Join Credflow**:

- Opportunity to work in a rapidly growing SaaS environment.
- Collaborate with a dynamic and talented team across multiple departments.
- Build a rewarding career while delivering exceptional customer experiences.
- Be a part of a company committed to empowering MSMEs with cutting-edge financial solutions.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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