Customer Care Executive

2 days ago

Noida, India Nisvan HR Solution Pvt Ltd Full time

Medical devices manufacturing company in Noida

**Job Description:

- **
- This position is responsible for promoting of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the Coloplast strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product. Also, the outbound specialist must handle conversion and up
- and cross sales calls.
- Promotes company products directly to consumers via telephone, mail and fax correspondence and through offering product samples
- Completes monthly outbound call activity goals and sales targets
- Drives outbound calling campaigns to maximize new customer capture
- Communicates and works as a team with the field sales representatives and consumer care team to meet and exceed overall sales objectives
- If applicable, works with clinical contacts to promote consumer programs
- Operates computer-based contact/database management program and accurately completes account/prospect records or profiles
- Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
- Excellent verbal, problem solving relationship building skills
- Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
- Strong listening skills and ability to use effective questioning skills that will lead to a successful resolution or sale
- Results orientated and outgoing in character with a natural skill in building rapport and engaging in conversations that will lead to results

**Salary**: ₹50,000.00 - ₹60,000.00 per month

**Benefits**:

- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

**Language**:

- Malayalam (required)
- Tamil (preferred)

**Speak with the employer**
+91 9888456162

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