Event Executive

14 hours ago

Beleghata HO Kolkata West Bengal, India Papillon Full time

We are looking to employ fresher / experienced **Event Executive - Female** to handle all client inquiries, concerns, and complaints in a professional manner. The event executive responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a event executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

**Event Executive Responsibilities**:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

**Event Executive Requirements**:

- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel & Powerpoint
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English, Hindi, Bengali (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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