Genesys Cloud 6-10years Pune& Kolkata

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

Job OverviewWe are seeking a highly experienced Genesys Cloud Implementation Specialist with 12 to 18 years of experience in contact centre technologies. The ideal candidate will have strong expertise in designing, deploying, and managing Genesys Cloud CX solutions, including integrations with enterprise systems and omnichannel contact centre platforms. This...

Job OverviewAs a seasoned Genesys Cloud expert, you will serve as the primary technical liaison for clients, fostering strong relationships and managing expectations through effective communication and interpersonal skills.This key role involves leading and facilitating discovery workshops to gather, analyze, and document project requirements, conducting...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design LeadGood to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9,...

**Job Title**: Genesys Architect **Location**: Chennai, Bangalore, Mumbai, Pune (Onsite) **Contract Duration**: 18 months with potential extension **Job Overview** We are seeking a skilled Genesys Architect with expertise in Conversational AI and bot integration to support a multi-phase project. The Architect will work alongside a team of Genesys...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

Responsibilities :- Client Stakeholder Management : Serve as the primary technical point of contact for clients, effectively managing relationships and expectations through strong communication and interpersonal skills.- Discovery & Analysis : Lead and facilitate discovery workshops to gather, analyze, and document project requirements. Conduct thorough...

**Experience**: **6-8 years** **Responsibilities**: **Support Genesys pure engage contact center** **Creating IVR call flow using GIA, design routing strategies** **Analyze logs and Troubleshoot frame work, media ,routing, voice platform and reporting issues** **Support planned maintenance and DR for Genesys components** **Resolve vulnerabilities from...

Job Title : Genesys Cloud CX Test EngineerLocation : BangaloreExperience Required : 3 - 6 YearsJob Summary :We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud...