Guest Relations Executive

1 week ago


Santacruz Mumbai Maharashtra, India Mercii Full time

Review arrival lists to welcome guests
- Attend to special guests ( VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral ,service menus, area descriptions
- Provide information about amenities, areas, and venues and promote services
- Anticipate guest needs and build rapport with customers.
- Address customer complaints and escalate to the Guest Relations Manager when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Evening shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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